Nationstar won't open a ss file because the foreclosure date is less than 30 days away - HELP

We just took on a new short sale listing. The servicer, Nationstar, is refusing to open a short sale file for the property.  Their excuse is that the foreclosure is less than 30 days away and it is their policy not to start short sale files that close to the F/C date.  The sale date is the first Tuesday in May.  We have an offer and all necessary short sale documents for a complete file.  Is it possible to get the foreclosure postponed?  If so, how do we go about doing so?  I have never worked with NS before so any help would be greatly appreciated.   Thanks!!!

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What type of loan does the borrower have?

Conventional 

Nothing like waiting till last minute! (sorry)

I have a file that is being transferred to NS that is a Freddie. It won't be "on board" until 4/30 and the auction date is 5/24. I was just told by NS may not open it, because it will be too close the the sale date. So I sure would appreciate some advise as well I know Megan would.

You are probably stuck. Call Freddie and complain about what they have done to you - they are transferring a file and that very act is forcing your homeowner into foreclosure. You might get Freddie to keep it where it is.

Other than that, you need some heavy clout like a state senator to complain to Freddie/NS/whoever.

Joe, thank you.

Did you get anywhere with this?  I currently have the same issue with a conventional loan

.  I've tried escalating, but I'm getting the same response.  Any help would be greatly appreciated.  Thanks.

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