Help, short sale superstar extraordinares!! This file blows my mind. I have this wonderful family desperately wanting to short sell their home. They are down to one income and are swimming in medical bills. My client won't even go to the Dr. anymore because of ever growing debt. They were scrounging up money to stay current. We applied for a short sale in October. It was denied, saying they didn't meet investor guidelines for imminent default. Since they weren't delinquent, that didn't surprise me.  They finally couldn't do it anymore and stopped making their payments. Now 4 mo. behind, we resubmitted the file. The negotiator never answered her phone. When she did, she picked up with the greeting: "I'm on the phone with another file, please hold. There is no estimate for your wait time."  So I would wait... 10, 15, even 20 minutes and she never returned to the line. My next logical step was to call the main line and speak to a customer service rep. to get a status update, Boy was I wrong! Ryan, the customer service rep, berated  me for doing so, saying I should only call my negotiator. He was rude and condescending --  Green Tree should be embarrassed by his behavior. I hope Green Tree is recording all of their calls and can go back and hear the way he treats people. I wouldn't talk to my enemy the way he spoke to me. Terrible!

This morning I called my negotiator again. She picked up with her not-so-friendly--I'mputtingyouonholdandImaynevercomeback greeting. So I sat there and waitd...15 minutes later she picked up, only to tell me that there was no current short sale in the system. It was declined on Friday. No counter, no communication, nothing. Just declined. I've escalated with Fannie Mae, but would love others advice as to next steps.  Thanks in advance!