HAFA Short Sales nightmare with UTLS and HAFA reinstatment
I have 6 short sales right now with BOA and in the last month or so I was able to get short sales with BOA approved in less than 30 days.
Ever since they changed April 13th the new HAFA process has screwed it all up. If you had a short sale with BOA that was "declined" previously by HAFA because of the clients non response, or for whatever the reason may be, even if you get to the point where you have it at UTLS (one of their 3rd party companies doing the HAFA short sale portion) and you upload all the RMS, Hardship Affidavit docs etc, you get lost in la la land.
I was told a reinstatement would take 24-72 hours. Well it has been over 13 days and when I call BOA they tell me that UTLS is missing docs from me....UTLS tells me they are waiting on BOA to make a decision on the reinstatement. I even asked they call each other and figure out what the problem is, and they still couldn't figure it out...
One person told me if I want my client can call UTLS and opt out of the HAFA short sale, but I am worried to do that because I read on here that if my client does that the short sale gets closed out and when I reinitiate it through Equator I get back in the same vicious cycle over and over... =(
I don't want to sit around and wait, but calling both UTLS and BOA daily for the last 13 days hasn't helped.. Any suggestions?
Replies to This Discussion
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Permalink Reply by Patsy Clevenger on
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Use this link and send a message they will call you back same day if early enough if not the following day. I used it today to complain about AMS. I got an awesome response. http://twitter.com/#!/BofA_Help
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Permalink Reply by SueEllen Morse on
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True it will set you back. My was well into the works and then I was told my client now might qualify for HAFA because the guidelines were changed. Left BOA went to HAFA. What a mess, now back to BOA and I start all over with with and assistant to my deal. They have all the docs and I am having to upload again. Everyone is ready to bail..My to introduction from my assiatant. Comments from them back and forth..I don't know who to reply to anymore.
Hello, my name is, Mary Sargent, and I am currently assisting the specialist assigned to your file by requesting a few documents. The file has been assigned to , RENA CIENFUEGOS. The following documents, in PDF format, are required to complete the short sale package and must be uploaded to the library within 14 days: Signed Detailed Hardship Letter. 2009 & 2010 Tax Returns (All Pages). 2 Most Recent Pay Stubs (All Borrowers). Quarterly Profit and Loss (If Applicable). Financial Statement (Income and Expenses). 2 Most Recent Bank Statements (All Borrowers and All Accounts). Signed Listing Agreement. 4506-T (Fully Executed). If the documents have already been uploaded to the current Equator file, please disregard the documents requested. Please feel free to contact, RENA CIENFUEGOS@: 1- 805.578.6227 ext 6227
, or Short Sale Customer Service at 866-880-1232.
SPECIALIST EMAIL: [email protected]
Thank you
Hello Ms. Morse, will you please enter your contact phone no. on your profile on the equator system in case your specialist or other dept. have concerns and inquiries
I do see it, Not sure what she was looking at. SorryThis file was recently initiated. Therefore, the requested documents are for this new file
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Permalink Reply by Jessica Eisenhauer on
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Thanks, now I just have to remember my Twitter log in. lol =)
Patsy Clevenger said:Use this link and send a message they will call you back same day if early enough if not the following day. I used it today to complain about AMS. I got an awesome response. http://twitter.com/#!/BofA_Help -
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I have got this on all 6 of my short sales this is just the person who collects the info. So far even if I ask them a question they don't respond. I found out from another company who seems to be better than UTLS but does the same thing, they collect the info then put it in "green light" status so the value can be ordered and the person who we see as our negotiator is actually not the person we are dealing with. They said the system doesn't have the ability to assign it to the negotiator yet. =( WONDERFUL. =)
So everything we THOUGHT we learned through BOA is not longer valid. =(
I have closed many though BOA, they just screwed this up.. Anyone initate a short sale since May 1st or end of April that has actually had a BPO or appraisal ordered?
SueEllen Morse said:True it will set you back. My was well into the works and then I was told my client now might qualify for HAFA because the guidelines were changed. Left BOA went to HAFA. What a mess, now back to BOA and I start all over with with and assistant to my deal. They have all the docs and I am having to upload again. Everyone is ready to bail..My to introduction from my assiatant. Comments from them back and forth..I don't know who to reply to anymore.
Hello, my name is, Mary Sargent, and I am currently assisting the specialist assigned to your file by requesting a few documents. The file has been assigned to , RENA CIENFUEGOS. The following documents, in PDF format, are required to complete the short sale package and must be uploaded to the library within 14 days: Signed Detailed Hardship Letter. 2009 & 2010 Tax Returns (All Pages). 2 Most Recent Pay Stubs (All Borrowers). Quarterly Profit and Loss (If Applicable). Financial Statement (Income and Expenses). 2 Most Recent Bank Statements (All Borrowers and All Accounts). Signed Listing Agreement. 4506-T (Fully Executed). If the documents have already been uploaded to the current Equator file, please disregard the documents requested. Please feel free to contact, RENA CIENFUEGOS@: 1- 805.578.6227 ext 6227
, or Short Sale Customer Service at 866-880-1232.
SPECIALIST EMAIL: [email protected]
Thank you
Hello Ms. Morse, will you please enter your contact phone no. on your profile on the equator system in case your specialist or other dept. have concerns and inquiries
I do see it, Not sure what she was looking at. SorryThis file was recently initiated. Therefore, the requested documents are for this new file
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Oh I see this was through BOA. You know the funny thing is the guy I have as the negotiator through BOA is the same exact name I have with a different e-mail address through UTLS. Wondering which is correct @bankofamerica.com or @utls.com... I tried both. So far no response. suprise suprise.. =(
SueEllen Morse said:True it will set you back. My was well into the works and then I was told my client now might qualify for HAFA because the guidelines were changed. Left BOA went to HAFA. What a mess, now back to BOA and I start all over with with and assistant to my deal. They have all the docs and I am having to upload again. Everyone is ready to bail..My to introduction from my assiatant. Comments from them back and forth..I don't know who to reply to anymore.
Hello, my name is, Mary Sargent, and I am currently assisting the specialist assigned to your file by requesting a few documents. The file has been assigned to , RENA CIENFUEGOS. The following documents, in PDF format, are required to complete the short sale package and must be uploaded to the library within 14 days: Signed Detailed Hardship Letter. 2009 & 2010 Tax Returns (All Pages). 2 Most Recent Pay Stubs (All Borrowers). Quarterly Profit and Loss (If Applicable). Financial Statement (Income and Expenses). 2 Most Recent Bank Statements (All Borrowers and All Accounts). Signed Listing Agreement. 4506-T (Fully Executed). If the documents have already been uploaded to the current Equator file, please disregard the documents requested. Please feel free to contact, RENA CIENFUEGOS@: 1- 805.578.6227 ext 6227
, or Short Sale Customer Service at 866-880-1232.
SPECIALIST EMAIL: [email protected]
Thank you
Hello Ms. Morse, will you please enter your contact phone no. on your profile on the equator system in case your specialist or other dept. have concerns and inquiries
I do see it, Not sure what she was looking at. SorryThis file was recently initiated. Therefore, the requested documents are for this new file
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