I would like to lodge a complaint against two individuals working for Bank of America's servicing department, specifically a CRM's manager AND that manager's supervisor.
The reason for the complaint is a complete lack of correspondence. There were no less than 15 messages left for both parties requesting immediate assistance/escalation. Not once did I receive a return call from either party. Horrible way to do business.
Does anyone have a department phone number or suggestion of where to start?
State AG, Office of Comptroller of Currency, etc?
Thank you.
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