My seller has a loan with BofA and started a short sale request with REDC, who told him to contact a realtor, which he did (me). Now, no one at either REDC or BofA can figure out how to add me to the existing Equator system for his file. Any suggestions?
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Persistence is the key. This ALWAYS happens to me with BoA and REDC/AMC. You just have to keep poking away and escalating. I too heard that REDC and AMC were 'fired', but they keep taking files and screwing them up.
This happened to me 3 weeks ago and I had to get a Supervisor on the phone from REDC and they had to re-assign the file back to me with my correct email on Equator. Took them 24 hours to get it done but I was persistent.
Thank you everyone!
Lord I ran into this last year. It was a nightmare. I was told by a BofA rep earlier this week that they weren't using REDC anymore because they'd received so many complaints. Maybe check back with BofA.
Contact the twitter team at @bofa_help they will get you sorted out quickly