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Owners requested my assistance for SS after being denied for loan modification. Lender said I could market the property (didn't gave me a price) and to submit the SS package which their list said to submit income docs., bank statements, hardship letter, an RMA form and expenses list. I got the property under contract for a fair price since 8/4/3. They confirmed that short sale package was complete but they haven't get back to me in regards to the offer. (This is a private investor own loan) After constant asking what type of short sale this deal was going to be and what is their protocol, finally this week all they replied was that it was going to be a FHA SS. What does that means at this point, that I have to start sending them FHA short sale application? What about the offer? they never answer anything regarding the offer when I asked they always say that they owners have been financially evaluated.

They said that is their protocol that to review owner for retention options before a short sale alternative, but it's nonsense because owners already have the bank letter where they denied the loan modification and suggested a foreclosure alternative through a short sale. These last 3 weeks all they have been telling me that owners are being financially evaluated for a short sale alternative since they dont qualify for home retention!!! No Updates...Incredible....

I really don't get any kind of assistance or direction with them. its very frustrating. Please any suggestions or opinions will be truly appreciated (US BANK is the lender)