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Charter One Bank

Posted by Diane and Doug Briggs on November 17, 2010 at 4:59am in Short Sale Discussions

Anyone had experience working with Charter One Short Sale dept.?   I have called and left several messages to try and speak with someone in short sales but no return calls.  I can't even get an email address to send.

 

The first approval letter will expire in 2 weeks and I'm trying to make contact with Charter One short sale dept..  If you have a contact I would appreciate you forwarding.

 

 

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Replies

  • Rahul Gupta July 23, 2011 at 8:17am

    Hi Cindy, I'm in your shoes as of July 15, 2011. Charter One is my junior and have received their "generic" approval letter. In your case, were you able to find out if they were releasing the deficiency?

    -- If they were releasing, was this stated somewhere in the closing documents?

    -- If not, what did you do (or are doing) to come to terms on releasing the deficiency.

    Thanks much.

    Cindy Greenya said:

    I'm wondering what outcome you guys had with Charter One as a junior lien holder.  I just received an approval letter from them but they do not state whether they will or will not pursue for deficiency balance.  The bank will not revise the letter and I really don't know what this bank will do.  I would love to hear your client's outcome.  Thank you.
    • Mandy Herring > Rahul Gupta October 19, 2011 at 8:38am

      I am working with a charter one second right now.  They are slower than dirt.

      I did get a really nice gal who gave me her email.  The rest of the customer service are drones.

      felicia.watson@rbscitizens.com

       

      • Don Alder > Mandy Herring October 24, 2011 at 11:46am

        I've had a complete short sale package submitted to Citizens for over 9 months and still don't have a negotiator. This bank is the worst i've ever delt with. Has anybody had this problem, and found a way around it?

  • Cindy Greenya June 15, 2011 at 4:04am
    I'm wondering what outcome you guys had with Charter One as a junior lien holder.  I just received an approval letter from them but they do not state whether they will or will not pursue for deficiency balance.  The bank will not revise the letter and I really don't know what this bank will do.  I would love to hear your client's outcome.  Thank you.
  • Patrick McGuire December 8, 2010 at 7:38am
    Thanks. Just got a different fax # 888-999-1394. Tried sending my package to that number. Wish me luck.
  • Diane and Doug Briggs December 8, 2010 at 7:05am
    Hi Patrick,
    I found out Charter One is now Citizens Bank. Try this number 888-492-1234. This is the short sale/bankruptcy dept.

    Let me tell you up front they have not been easy to work with. I've spoken with Tobie Woods and David Braz there.

    Hope this information helps. Good luck!
  • Patrick McGuire December 8, 2010 at 6:49am
    I have called Charter one as well and get no response. The number I call is 800-752-1488. fax # 773-380-6232. I have an offer with Charter as the second, but everytime I call I am told by the operator who answers that they do not have access to that account and I need to call back and try another operator. I have been doing this for a week. It is getting very frustrating. They do NOT call you back like they say they will.
  • Jasmine Curry November 29, 2010 at 7:16am
    We they sold? Did you have any contact information?
This reply was deleted.
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