I have a HAFA approved short sale that has probably been sitting on someone's desk for over a month. I finally found out that after not getting any response from the negotiator that as of this week BOA is no longer working with the department that has my file known as LRC. Files are "supposedly" going to be transferred to UTLS. If you have anything with LRC contact UTLS immediately and get them to help you move everything over. They will not inform you about this and you will only receive dead silence.

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  • UTLS and AMS, both which BOA use, are nightmares.  I have had all my files pulled and worked internally at BOA through the escalation department.  I do not know anyone who has positive comments on those two.

     

  • I'm working a coop and it was transferred, already approved hafa at receive offer stage. The first offer just disappeared in Equator after 2 days. I resubmitted and checked the next day it disappeared again. I called and AMS said it was in the process of being transferred that's why it kept deleting the offer- really?check back in a couple of days has been a week so far. I think we're in for another disappointing season with B of A. They are reverting--again.
    • Aneetra, Equator is somewhat ugly.  There are technical issues that Equator people do not properly tackle, but their reps are honest and do try to help - get to them via chat in Equator. 

      BOA has their "technical staff" who supply forms and support for Equator and their support is woeful.  Recently, BOA seems to have stopped trying to just make the email addresses work in Equator.  BOA is in charge of those, too.  LRC, etc. will give you their own email addresses and essentially bypass Equator for communications.  In other words, with BOA and Equator, expect screwups often, having to resubmit often and lousy technical support.

      To find files which have disappeared, enter some of the info in the "search" and all those hidden incarnations will appear.  What you should see is each one that was killed because of some bozo activity at BOA or something breaking at Equator and now this "new" transferred state.  I'm guessing that you'll see your submitted offers in this list.

      Maybe that helps?  (Reverting..? As in, BOA was better at one point?)  BTW, do you find it interesting that a transferred state is incapable of moving the files from where you put them to this new state?  How does that make sense at any level?

  • I have the same situation.  My file has been moved from AMS to LRC.  The file is in limbo.  Can you provide the # for UTLS or any other pertinent info. that I may need to get this HAFA going.  Thank u.

    • Your request is confusing. Your file moved from AMS to LRC so you want the number to UTLS?  Huh? OK, HAFA is handled horribly by BOA, and it looks like it is so for BOA's own reasons - to appear to cooperate but keep the file as long as possible (they manage the account and are paid by the investor - it isn't their money).

      You need much extra patience and fortitude to deal with HAFA at BOA - keep that in mind.  I try the normal calls and sending messages to the negotiator, etc. but also will escalate to other places like the BOA SS rep and BOA office of the president - when things are not happening at AMS/LRC/UTLS/etc.  In the past, I've had success with knowing names at UTLS and LRC to get things moving - I suspect BOA has cut those off by now.

      In your case, I think getting the expected flow would help the most.  Talk to the rep at the company where your file is.  It may take a couple of them to get one with the understanding to tell you what to expect.  If it sounds reasonable, then call in when necessary to make sure that they are on target.  If they aren't, push those escalations.

      BOA uses UTLS/LRC, etc as whipping boys.  They do not tell their own reps that these delays are 99% due to these companies required to send emails to BOA negotiators to actually do the tasks and that those negotiators take their time getting around to the tasks (you cannot get their names, no one has control over them).  Knowing this structure explains why I escalate through BOA when I get nowhere at the sub-company - it really is BOA making the delays - they won't admit it, however.

      UTLS 877-824-0976; AMS 877-418-4934; LRC 888-387-0523; PROMMIS (replacing REDC) 877-452-3908

      Finally, I got quick response using twitter at BofA_help (others have raved about this, I finally was stuck and tried it).  Unfortunately, the result was bad, but the response was fast and thorough.

  • Escalation is your friend at Bank of America.

     

    Elizabeth Weintraub

    Broker-Associate #00976006

    Lyon Real Estate

     

    Lyon Real Estate is not associated with the government, and our service is not approved by the government or your lender. Even if you accept this offer and use our service, your lender may not agree to change your loan.

  • Let's place this in the newsletter today and see what kind of responses we can get
  • This department and program (HAFA) is completely unorganized. I have a sale date approaching and still not much happening to get the deal in escrow. I hope they don't come back with a counter such was your case. Thanks for the heads up...

    joe beauchamp said:

    HA!  I have not been in here for months and months - decided to take a quick look - and I have a file at LRC where they came up with a ridiculous counter, so buyer walked.  LRC people claimed that they could handle HAFA w/o buyer even though BOA reps had always said no.  Well, no responses to vmail, email, equator, etc. for a week.  Then I saw this message - just called BOA.

     

    Rep confirmed. Files at LRC will continue, new ones go to UTLS (I suppose AMS for no buyer files).  Mine? Still at that @#$@#$ LRC with no responses...

  • Exact same thing happened to me! I contacted a "higher up" who was going to escalate, but have not seen any movement yet and it's been almost a week. I will contact UTLS immediately. Thanks for this post-very helpful!
  • HA!  I have not been in here for months and months - decided to take a quick look - and I have a file at LRC where they came up with a ridiculous counter, so buyer walked.  LRC people claimed that they could handle HAFA w/o buyer even though BOA reps had always said no.  Well, no responses to vmail, email, equator, etc. for a week.  Then I saw this message - just called BOA.

     

    Rep confirmed. Files at LRC will continue, new ones go to UTLS (I suppose AMS for no buyer files).  Mine? Still at that @#$@#$ LRC with no responses...

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