We had an approval letter from BOA that expired a few days ago while we were settling with a credit card lender. The negotiator would not extend the date long enough for us to get a release and closed the file. Any ideas on the best approach here? Does anyone have a fax number for the escalation team or any other dept important enough to offer us help? Thanks
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I hate to say this but whenever you need more time while your short sale is active...especially when you are nearing the 2 wk to close mark...you need to ask and address and get an answer immediately, if you don't get the desired response asap, THEN push this into escalations asap and get a case number. You MUST do this BEFORE your close date...once short sale is declined in the system, especially if it is a hard decline..you'll have to start all over. Escalations would have extended this....once a file is in escalations...it is automatically reviewed or overseen by the treasury dept. and the OCC which regulates banks.
Indera,
Was your file "hard declined?". Did you have to re-initiate this into equator? If that is the case the file will have to start over. From our experience there is no escalation to bring a file back to where it was left off from a hard decline. The best case scenario is to push the file back through as quickly as possible with an escalation rep.
Brett@ishortsalenow.com
3105646389
***Need Help? Try TWITTER HELP:
LOG INTO YOUR TWITTER ACCOUNT and TYPE: @BofA_Help Call YOUR NAME RE: PROPERTY ADDRESS, YOUR TEL NUMBER
or go to escalation.tool.support@bankofamerica.com
http://social.bankofamerica.com/
For TWITTER Do not place LN# or borrower name in the message. Just a brief: 'Need help with a HAFA short sale" will suffice. Make sure to mention short sale. Also, each file should to be a separate tweet. If you have issues with 4 files then send 4 tweets. They will respond very quickly.