Last November, my client's insurance company sent him a check - made out to him and to EMC - to cover hail damage.  Client sent the check to EMC, then followed EMC Claims Dept's instructions, had the repair work done and EMC was to schedule an inspection date - when work 90% complete - prior to issuing the final check to vendor.  In December, my client's short sale was approved.  The repair work wasn't finished yet - not til end of January.  In spite of repeated attempts (via fax, now phone) to find out when vendor's check would be issued, EMC hasn't paid vendor the balance due. 

The Claims Dept has been unresponsive until today when they gave me a fax number for EMC's Research Department.  I suspect that when the short sale closed, the claims dept's file closed too - tho' the repair work was still in process. Does anyone have a "higher up" contact - someone with authority - who might direct the claims dept to pay up?