Comment

Comment by Tara Nagelhout on October 17, 2011 at 3:40am

I lost a phone because of Saxon....and used a few very colorful words.  The idiot on the phone told me I should refax some documents and check back in 7 days.  I asked her if she knew what day it was.  She did, and told me the date.  I then asked her to repeat the auction date.  She did, it was in three days.  I then asked her if she saw any problems with those two numbers.  She repeated that I should refax and check in 7 days.  okay, but...."maam, that is the only option, it just takes that long to process.".  OH NO...that was when the phone got broken.  I sort of lost it.

Comment by Mike on October 16, 2011 at 5:56pm

Thanks for the reply Tara.

 

I will admit dealing with them has been an experience, but they are far better than Saxon who took forever and sold the loan towards the end of the short sale.  I hope they don't try the "we called but you didn't answer" line on me!

Comment by Tara Nagelhout on October 16, 2011 at 1:15pm

They are so ridiculous.  They have a new plan every week.  The last short sale I did with them was crazy.  I would call in to talk to somebody and they refused to let me through.  I would then set up an appointment...a 15 minute window in 3-5 days in which they were to call me back.  15 minute window?  Are you kidding!  So, of course they didn't call.  I would then call back and they would claim they had made the call and I didn't answer, which was a lie.  That system lasted a couple weeks and then all of a sudden it was gone.  Good luck trying to ask them about it.  Their Indian phone peeps just read comments off a card or it feels like it. All the same, it did close.  I found when they started to email me all communications things went much smoother.