Contacted Citi past December to initiate short sale. Submitted all required documents, with offer in January.

They contacted me to meet with appraiser in February.Have continued to stay in touch on a bi-weekly basis.

2 weeks ago when I called to check status, they informed me that the short sale department is no longer authorized to speak with me as the property owner is deceased and the file is with their legal department, which will not speak to me either. Yes, this was of…