Replies to This Discussion

Permalink Reply by Bryant Tutas on September 20, 2011 at 9:06am

Carmel. You need to call. Equator is great but at times we still need to pick up the phone and make the call.

Permalink Reply by Carmel Joseph on September 20, 2011 at 9:57am

I have called as well to the negotiator, emailed the negotiator, asked reps to send a message requesting a call from neogtiator....everything :(. 

Permalink Reply by Brent Innocenzi on September 20, 2011 at 9:44am

Equator escalating is useless in my opinion. Escalate outside of Equator. 60 days is WAY too long!!! ASC is Wells Fargo. Escalate to the office of the President. Also you can try [email protected] which is their escalation team general email. Just state the issue and that you're escalating on time and that you've had zero response from anyone.

Jigsaw is a great place to obtain higher ups email addys and phone #'s too. That's how I started and after escalating 100's of times and closing many files, I've developed a list of excellent contacts.

When I'm on point and touching my files on a daily basis, I'll give a week tops of no response and then it's time to escalate. It's amazing how when you get the file in the right hands how smoother/quicker files go.

Permalink Reply by Carmel Joseph on September 20, 2011 at 10:00am

Hey Brent, that is what I was thinking as well!  I will try this general escalation team email right now. Do you have the office of the President's contact information? or any other contacts that may help? 

 

Let me know!

 

Thanks,

Carmel Joseph

Permalink Reply by Brent Innocenzi on September 21, 2011 at 2:33am

Messaged a couple to you. Make sure loan # and last name of borrower is in the subject line.Your simply escalating the file due to time. They will pull the file and assign to someone who will quickly work on it for you.

Permalink Reply by Carmel Joseph on September 21, 2011 at 3:51am

Thanks so much!  I emailed that generic email you sent in a previous post and I received a call within 15 minutes!  The gentleman ended up knowing the negotiator very well and sat across from them at work.  He provided some info to me and promise to bring it to the assigned negotiators attention in the morning.  Sure enough I received an email from Negotiator with two docs she needed and that once these were received she would complete short-sale!!!  Best news I have received so far!

 

Thanks for your asisstance and contacts! 

Permalink Reply by Brent Innocenzi on September 21, 2011 at 4:25am

You're very welcome! I escalate on 90% of my files. It always works! Take care.