Replies to This Discussion

Permalink Reply by Barbara J. Rice on March 24, 2011 at 1:34pm

I had the same problem with BofA when they first started with Equator AND with Wells Fargo. Somehow there is a disconnect between the bank records and Equator. Unfortunately, the best solution is to fax in your docs. With BofA I was finally (like a week later) able to find a techy kind of person who actually understood the problem and got it fixed. With Wells Fargo I never found that kind of person and finally moved on by faxing.

Good luck!

Permalink Reply by Victoria Frieberg on March 28, 2011 at 7:21am

i just called in to Wells Short Sale line, they realize there is a problem, Equator is working on it...and she suggested calling back to the number on Equator either tonite or tomorrow.  I have two WF loans now, sitting waiting for input...will give it one more day..before faxing.

Permalink Reply by Smitty on April 4, 2011 at 12:40pm

Did this get resolved?  I just tried it and it didn't work either.  I'm actually having a hard time faxing in so I thought I'd try Equator and that didn't work either.

Permalink Reply by Victoria Frieberg on April 4, 2011 at 12:44pm

still not working, i started another one via fax today.  they did confirm set up on the file i faxed last week..so that route is working..

Permalink Reply by Michael Schneider on April 6, 2011 at 3:27am

I have one ASC/Wells file, but was told it could not be handled in Equator, but it is a HAFA.

Not sure you want to go through Equator for Wells, at least right now.  It is MUCH harder dealing with Wells via Equator than BofA via Equator, in my experience, based on my first two Wells files in Equator.

You will see, it is soooooooo Wells-like.

I had no probllem, btw, initiating the other two Wells files.

Permalink Reply by Miriam Munzer on April 21, 2011 at 2:15pm

I am having the same problem with Equator and Wells. I tried unsuccessfully today to initiate a short sale. Multiple times I was told that my clients Loan number and S.S. 3 didn't match and there was no match in the system. I eventually called the help # and was told that they would escalate the issue to have it resolved. Escalate means 48 hours..ha! 48 Hours!!!! That's "Escalate"" ?  Double HAHA..Faster to fax into the system.

Barbara J. Rice said:

I had the same problem with BofA when they first started with Equator AND with Wells Fargo. Somehow there is a disconnect between the bank records and Equator. Unfortunately, the best solution is to fax in your docs. With BofA I was finally (like a week later) able to find a techy kind of person who actually understood the problem and got it fixed. With Wells Fargo I never found that kind of person and finally moved on by faxing.

Good luck!