So I have a house in the Saint Louis area that we got under contract on 2-12-12 and the fax was submitted to US Bank on 2-15-12.  The file was received on 2-15-12 and sent for review on 2-21-12.  After numerous calls with no updates finally last week my client actually received a call on Thursday 3-8-12 from the new point of contact.  This woman stated there were some additional documents that were being requested.  I called the next day to find out what documents were needed.  My clients sent them over to me yesterday morning.  Time frame wise we are talking three business days.  I received two calls yesterday (surprising I know) from this woman at US Bank.  The first one explained to me that we needed to have the documents in to the company 15 days in advance in order to stop the foreclosure.  Current foreclosure sale date is 3-30-12.  I asked her if an exception could be made as the documents would be submitted today.  The second call from her was to inform me that the are denying the short sale because all documents would not be able to be there in the time frame needed.  After explaining the situation to her she explained that she would notify a manager and have one call me.  

I have yet to receive a call from a manager.  That is really not my concern.  My concern is how can I convince this company or who can I speak to that will understand that this makes absolutely no sense.  Any direction or information would be greatly appreciated.  Thanks in advance!!