Equator issues

Has anyone had this issue in Equator before?

 

I am at the "submit short sale offer" task.

 

I imput all the data and clit submit.

 

I get a screen that says the status has changed, which it has, to negotiating.

 

Yet it still shows that I have to complete the task.

 

I have completed it 4 times.

 

I have called Equator BofA support and they said maybe the seller has to complete their tasks first.

 

I called BofA and they sent me the login for the seller and I finished their tasks.

 

I then completed my task again and still the same problem.

 

Any suggestions?  I am calling BofA again today but thought I would try here also.

 

Thanks in advance.

 

 

Views: 43

Replies to This Discussion

Permalink Reply by Emily S. Knell on February 24, 2010 at 5:38am
You're probably at the point where you need to submit "supporting documentation".

Log out of Equator, log back in & check "new tasks", there should be a tab for you to submit your supporting docs. Like a photo of the property, MLS sheet, HUD and Buyer's Pre-approval letter AND Proof of funds.
Permalink Reply by Sean Wilder on February 24, 2010 at 5:40am
That's not it. I have been in and out of the system a dozen times. It just doesn't seem to be registering that I have completed that task. I am calling BofA equator support today to get it figured out.

Thanks

Emily S. Knell said:
You're probably at the point where you need to submit "supporting documentation".

Log out of Equator, log back in & check "new tasks", there should be a tab for you to submit your supporting docs. Like a photo of the property, MLS sheet, HUD and Buyer's Pre-approval letter AND Proof of funds.
Permalink Reply by Emily S. Knell on February 24, 2010 at 6:51am
Please let us know what the problem was & how you fixed it, so we can all benefit! :)
Permalink Reply by Sean Wilder on February 24, 2010 at 6:56am
Well I called BofA and of course, they are useless. They transfered me to Equators lender support who them transfered me to agent support. I waited on hold for an hour before getting a recording say "good bye" and it hung up. Whil on hold I initiated a chat support request in Equator and that rep could not figure it out and has sent it up to the developers to figure out. I am now waiting for an email response from them.

Will let you know how it goes.

Like BofA isn't screwed up enough already!

Emily S. Knell said:
Please let us know what the problem was & how you fixed it, so we can all benefit! :)

RSS

Members

© 2024   Created by Short Sale Superstars LLC.   Powered by

Badges  |  Report an Issue  |  Terms of Service

********************************** like buttons ************************