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During my short sale process with Metlife I was asked when calling in to check up on status if anyone had told me how backed up they were. I told them no they hadn't and I didn't care how backed up they were - that's their problem, I cared about them responding in a timely manner to the Fannie Mae loan short sale transaction in the specified time. So I notified Fannie Mae about them not responding etc and they looked into it and accepted their ridiculous explanation which they passed on to me. They gave a bunch of excuses. I had to resort to another way to get my transaction closed, if you want to know send me a private email for a response. Meanwhile, they were requesting my seller's 2005 and 2006 tax returns! This because she used to work for First Horizon during that time. Of course they wouldn't get them out of storage until God knows when and the property would have gone to auction sale by that time- what they were hoping for I'm sure. They have a very lax attitude and they don't know much and they don't care.
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