Replies to This Discussion

Permalink Reply by Jennie Blackburn on April 7, 2011 at 6:37am

I just received this from Freddie Mac's 'Borrower Outreach' department:

 

Thank you for contacting Freddie Mac.  Your request is important to us.

 

Effective immediately and going forward, if you need assistance with your or your client's loan or REO, please forward your e-mail request to [email protected].

 

Alternatively, you can call 1-800-373-3343.  You MUST select Option 2 from the menu to be routed to a borrower support specialist who can more immediately address your inquiry.

 

Please do not e-mail Borrower Outreach as we will no longer be handling borrower cases or other inquiries about workouts/REO.

 

If you e-mailed Borrower Outreach with dates, flyers, calendars or other information about scheduling foreclosure prevention events, please continue to use the Borrower Outreach mailbox and we will get back to you as soon as possible.

 

Again, thank you for contacting Freddie Mac.

 

Random contact names in Freddie Mac:

 

Robin Stout Migala

PJ Santiago

Arecia Tuck

Peter Kucio

Robert Kimble

Larry Davis

Kim Eason

 

FM's email string is usually [email protected]

Permalink Reply by Lisa on April 7, 2011 at 7:18pm

Thank you soooo much. I will try all the contacts and let you know if I have a positive outcome!!!

Jennie Blackburn said:

I just received this from Freddie Mac's 'Borrower Outreach' department:

 

Thank you for contacting Freddie Mac.  Your request is important to us.

 

Effective immediately and going forward, if you need assistance with your or your client's loan or REO, please forward your e-mail request to [email protected].

 

Alternatively, you can call 1-800-373-3343.  You MUST select Option 2 from the menu to be routed to a borrower support specialist who can more immediately address your inquiry.

 

Please do not e-mail Borrower Outreach as we will no longer be handling borrower cases or other inquiries about workouts/REO.

 

If you e-mailed Borrower Outreach with dates, flyers, calendars or other information about scheduling foreclosure prevention events, please continue to use the Borrower Outreach mailbox and we will get back to you as soon as possible.

 

Again, thank you for contacting Freddie Mac.

 

Random contact names in Freddie Mac:

 

Robin Stout Migala

PJ Santiago

Arecia Tuck

Peter Kucio

Robert Kimble

Larry Davis

Kim Eason

 

FM's email string is usually [email protected]

Permalink Reply by JulieAnn DeCeunynck on April 29, 2011 at 4:54am

when I call the listed phone number above, a recording comes on saying that program has ended???? (800-373-3343) does anyone have a good number to contact, trying to get a sale date postponed...set for this morning!

thanks!

Permalink Reply by Charita Cadenhead on May 10, 2011 at 3:32am

I just called this number abour 30 minutes ago and got an answer.  I was told to expect a call back from the rep that I spoke with.  I will call back if no response in the timeframe that she gave me.