I have a Freddie file that is being serviced by Wells Fargo. They are saying my client doesnt have a hardship which he clearly does and they declined the short sale. When calling Freddie they tell me to call Wells .. when calling Wells they tell me to call Freddie. Do these institutions not take responsibility for anything? If anyone has a name/email/number of a higher up i can call at Freddie i would appreciate it. 

My client is an investor and has a couple properties; most are vacant because he cannot get them rented out. Even if they were rented; he cannot get enough in rent to cover the mortgage. Has had to dip into his retirement to sustain the mortgage payments. He finally let the payments go because he couldnt do it anymore. Not sure how that isnt a hardship.