Replies to This Discussion

Permalink Reply by Thomas Zdanowicz on April 23, 2013 at 6:13am

Call the FHA National Servicing Center and light a fire under their butt

1-888-297-8685

Permalink Reply by joe beauchamp on April 23, 2013 at 6:25am

Besides the usual luke-warm - cold (vs. hot  - cold) responses from BofA FHA, they are currently training FHA people to use Equator. Seems 3 hrs coffee break, 5 hrs training, 1 hr short sale work - maybe.  All of my BofA FHA have slowed down. But then last year at this time, and definitely June through Sept, you could take a vacation and not miss a thing at BofA FHA processing, so, anything is ahead of the game right now.

You absolutely need to stay on things - you need to call into the SS reps and ask for status (and point out to the rep how straight-forward FHA is - no negotiating, you have the $, they just have to actually look at the documents and OK them, etc.). BofA does not want to lose revenue to short sales and you seem to be expecting them to hop on things to keep them moving. Nope - not gonna happen. They don't do customer service to lose income.

It doesn't seem like you have the sometimes-idiot "specialist" who can't quite seem to figure out email, etc., so that is a plus - unless they switch your horse to one of them. You seriously need to work your file and not wait for them to wander away from their donut bar - they won't.

I have found HUD helpful in really stubborn situations - except at BofA, HUD actually transfers you to their customer service pretending to be HUD support. This is often like talking to a wall, so you need to go back to HUD if you get nowhere with that call. The best is when a HUD analyst calls you back.

Permalink Reply by Sheila Vardakis on April 24, 2013 at 1:41am

you are so funny Joe..................and so real honest.  thanks :)  you make me laugh

Permalink Reply by Rachael Babinchak on April 23, 2013 at 6:34am

Like Thomas, call FHA STAT!  They have an ENTIRE new department devoted to BAC issues.  My issue had been 6 weeks without them opening "the template" (whatever that stupid thing is and why it's such a delay problem every time) and within 3 days I finally have a Phase 1 negotiator assigned.

Permalink Reply by Seth Russell on April 23, 2013 at 6:40am

Aaron,

Dont feel bad..you are experiencing something we all have had to deal with at one point or another.. If you cant get BofA to escalate this internally you have an option through HUD.

Anytime you feel the 'servicer' (BofA in this case) isn't giving your file the attention needed..I recommend filing a ticket with HUD's Nat'l Service Center. In order to do so, you will need the FHA Case # from BofA, you will also have to file a 3rd party authorization with HUDs Nat'l Service Center for their investigation.

HUD Nat'l Service Center #877-622-8525

These people are extremely professional and they will get you the results you need.

Good luck,

Seth Russell

Permalink Reply by Thomas Zdanowicz on April 23, 2013 at 6:40am

I had a hold up almost similar to your situation and escalated it to the FHA National Servicing Center. The HUD manual specifically states that the servicer must do everything possible to mitigate the loss to HUD.  In my situation they were not and the NSC really moved things along.  You will most likely need a variance from HUD since the ATP expired but I would call the NSC now and start a ticket with them.