Replies to This Discussion

Permalink Reply by Sam Purtle on March 18, 2010 at 2:09pm

Patti

Have not been in your situation but almost accidently hit the same little ^ key that is so close to the others. Thankfully they have put a little disclaimer in stating that declining their offer and not countering makes you start over. Equator should have come back with another " Are you sure you want to decline this offer message? click here to cancel or proceed.....

It has to be one of the most un-friendly user interface I have come across in my career. I think it won't change unless we all revolt in mass.

I may be writing this with a lot of hate and negativity towards BofA but it is well deserved. There are those that are new to Bank of America short sales and those that are veterans of the 'wars'.

I plan to design a petition / customer survey and will advise when I have it online. Everyone can enter their gripes and at the end of the gripe acceptance timeline, I plan to email it to BofA management. I will let everyone know when I have it online.

Let us know if you are successful in reversing your mistake. What ever happened to the phrase "To Err Is Human?"

Sam

Permalink Reply by Kristi Roberts on March 18, 2010 at 4:00pm

Bank of America accidently hit "REJCTED" on one of my offers. We called and they said it was an accident. Two weeks later, we're still waiting for them to get it all figured out. Let me know what happens with it!!
Kristi Roberts
Primary Capital Real Estate

Permalink Reply by John A. Zentmyer on March 19, 2010 at 3:29am

Patti

I had the mitigator tell me the same thing 2/25 as equator wouldn't allow her to resend a counter offer? I have restarted a 2nd loan 3 times now that had the first accepted 2/5/10. I have been trying to get someone besides a phone opetator since 3/3/10. If I find a solution I will let you know??

johnny zz

Permalink Reply by Jeff Jewell on March 20, 2010 at 12:25pm

Same happened here. I just resubmitted it and got on with it. I suspect that it isn't an accident, and the negotiator wanted to purge the file, and not get it again.

Permalink Reply by Rita Legan CDPE (440) 227-4461 on March 21, 2010 at 2:45am

Hi Sam, I think a petition would be a great thing and to send it to BBB and OCC I think we should make it a news Item too. Let's get their games out into the open for all to see.

Sam Purtle said:

Patti

Have not been in your situation but almost accidently hit the same little ^ key that is so close to the others. Thankfully they have put a little disclaimer in stating that declining their offer and not countering makes you start over. Equator should have come back with another " Are you sure you want to decline this offer message? click here to cancel or proceed.....

It has to be one of the most un-friendly user interface I have come across in my career. I think it won't change unless we all revolt in mass.

I may be writing this with a lot of hate and negativity towards BofA but it is well deserved. There are those that are new to Bank of America short sales and those that are veterans of the 'wars'.

I plan to design a petition / customer survey and will advise when I have it online. Everyone can enter their gripes and at the end of the gripe acceptance timeline, I plan to email it to BofA management. I will let everyone know when I have it online.

Let us know if you are successful in reversing your mistake. What ever happened to the phrase "To Err Is Human?"

Sam