BofA Comes Through
In February we had a 10 month-old deal denied by Fannie Mae with NO
counter, NO explanation, and NO discussion. Sound familiar? I took the
advice of some on the site and e-mailed
[email protected]. Within two weeks they assigned a
resolution specialist, Amy Geimer. Amy went over the deal in detail
with me and discovered that the previous negotiator had essentially
ignored the most recent BPO. The offer that had been denied was about
5k above the "reserve" amount. I called the buyer, but they had moved
on. Fortunately, the home was marketable, and we found a new buyer
quickly. Amy answered the phone, responded to e-mails, and got my final
HUD approved in 37 minutes the day of close.
Last week we closed an 18 month-old deal with Tammy Orcutt (in Amy's same office) 6 weeks after she took over.
I know equator has its issues, but, in general, my opinion of this
institution has been raised considerably. I think sometimes I would
tend to jump to conclusions about conspiracy, or profit-mongering, when
the real reason my file was languishing was because of over-burdened,
under-trained negotiators.
Brian
counter, NO explanation, and NO discussion. Sound familiar? I took the
advice of some on the site and e-mailed
[email protected]. Within two weeks they assigned a
resolution specialist, Amy Geimer. Amy went over the deal in detail
with me and discovered that the previous negotiator had essentially
ignored the most recent BPO. The offer that had been denied was about
5k above the "reserve" amount. I called the buyer, but they had moved
on. Fortunately, the home was marketable, and we found a new buyer
quickly. Amy answered the phone, responded to e-mails, and got my final
HUD approved in 37 minutes the day of close.
Last week we closed an 18 month-old deal with Tammy Orcutt (in Amy's same office) 6 weeks after she took over.
I know equator has its issues, but, in general, my opinion of this
institution has been raised considerably. I think sometimes I would
tend to jump to conclusions about conspiracy, or profit-mongering, when
the real reason my file was languishing was because of over-burdened,
under-trained negotiators.
Brian
Replies to This Discussion
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Permalink Reply by Jill Medigovich on
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I would have to agree, I was working a BofA short sale, uploaded everything into Equator, the second negotiator declined the offer, I found out through 3 hours of phone calls moving up the ladder that the negotiator never even looked at the HUD, BPO or anything else for that matter and elected to decline the offer, no counter, nothing, hours later I was able to get in touch with a supervisor who within moments sent us an approval. We now are hoping to close within the next 21 days!
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Permalink Reply by Paola Martinsen on
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Brian, can you please send us contact info for Amy and Tammy, like email, phone fax, anything you may have. Thank you so much for your post!
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Permalink Reply by Brian Garff on
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The department Amy and Tammy are in cannot field requests directly. Send your complaint through the office of the CEO and they will assign Amy, Tammy, or someone else to take care of you. E-mails to Brian T. Moynihan are the best way to get your point across. Be specific and accurate.
If you don't want to e-mail, try calling Juanice Neal at 800-669-2443 ext 2773, Wanda Allison at 818-713-2858 or Natalia Guerrero at 818-713-2879. They work for the office of the CEO. -
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