Are there any managers at BoA that can be contacted or emailed??
3/26/2010
I m on a BoA second that has been 90 days plus. The BPO was done 12/5/2009 and they didn't get to it in Dec.Then we started over in Equator Jan 1 2010 new BPO and when the negiotator suggested I hit the reject button 2/25/2010 so she could send me a new offer?? That was within 2 days of being signed off. And we all know the drill?? It was gone? Can someone direct me to someone who cares this buyers attorney is canceling to transaction 3/31/10. I am tired of 20 plus hrs a week on the phone and emailing trying to reach a person who can actually do something.
Johnny Zz
John Zentmyer
Realty World Caton
Replies to This Discussion
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Permalink Reply by Cathy Nielsen on
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Have you tried the number that is dedicated to reps that are supposed to have equator training that are supposed to be able to expedite things. The number is 866-677-2516
Cathy -
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Permalink Reply by John A. Zentmyer on
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Thanks Cathy,
I have tried that and a few other numbers to forclosure and home retension depts. I thought going thru the back door might help but not yet. I fine it very hard to believe agents are having the difficulty they are and there isn't anyone accountable that will get on a phone and handle anything. I would like to see a survey of who are the top lenders writing loans and where would a certain lender fall on that list???
Johnny Zz
John Zentmyer
Realty World Caton
Cathy Nielsen said:Have you tried the number that is dedicated to reps that are supposed to have equator training that are supposed to be able to expedite things. The number is 866-677-2516
Cathy -
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i agree. I have about 40 short sales with B of A and they are not my choice of lender.
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Permalink Reply by Kate Fomina on
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What about Office of the President: 800-801-4860?
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Thanks Kate, I'm on hold trying it!
Kate Fomina said:What about Office of the President: 800-801-4860? -
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Good Luck!
John A. Zentmyer said:Thanks Kate, I'm on hold trying it!
Kate Fomina said:What about Office of the President: 800-801-4860? -
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Hi Kate,
And thank you sooooo much!!!!!! After a short hold time and the proper info was passed, I finally learned we were pushed higher yesterday. But the call to the number you gave me confirmed what no one else would tell me.
Kate your the BEST !! Thanks again and Have a Great weekend!!!
Johnny Zz
John Zentmyer
Realty World Caton
Kate Fomina said:Good Luck!
John A. Zentmyer said:Thanks Kate, I'm on hold trying it!
Kate Fomina said:What about Office of the President: 800-801-4860? -
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I am glad I could help. We are all here together to prevent foreclosures and help homeowners.
Have a great weekend as well! -
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Permalink Reply by Juan Reyes on
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I found out you can email the negotiator's "Team Leader" thru Equator. I did that with a file after the negotiator was past due on a task 3 days got a response in a matter of minutes and was contacted by the negotiator shortly after.
I've also had to go above closing officer's heads. Christine Eraso is one of the managers at the closing department at BOA
her email is [email protected]
I had submitted a final HUD to the closing officer 72 hours prior to closing as stated on the approval letter. It took her 5 days to look at it and rejected it because the date on the HUD has passed. So I sent in a new one and the same thing happened, the closing officer did not review for 5 days and rejected it again. So after submitting a new HUD1 for the 3rd time and not hearing back for 2 days I called Equator and I was given Tina's information. I explained the situation to her and got the HUD approved in a matter of minutes.
It is strange though that some customer service reps will not give you the negotiators managers info, and some will. I do have an inside track to get the manager's info, we list REO properties for BOA among other lenders, and when I run into an issue with a short sale, I can call one of the asset managers we deal with on a daily basis and they can look up who their managers are. -
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Permalink Reply by Jonathan Gordon on
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I am having trouble also getting the closing negotiator to reply to anything. Anyone had Plushette Swann as of yet? Unfortunately she doesnt reply to anything, and apparently her supervisor just quit yesterday! Does anyone know who their vp is? and their phone number, or even Tina Eraso's phone number
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Permalink Reply by Dee Garcia on
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Hi Juan,
Would you happen to have Tina's contact number. I am running into a situation with a short sale that got approved a month ago. We are getting ready to do the closing so the title company send out the HUD for final approval to Bank of America's closing dept. The person closer that reviewed the HUD for BofA wants to slash the fees on the final HUD that were previously approved on the negotiating HUD/ Approval Letter (sort of like a bait-and-switch). I feel that this is just not right, especially that they had previously approved and allocated such numbers and sent out the approval letter accordingly. Have you had this experience, any suggestions...I wanted to reach Tina directly to discuss.
Juan Reyes said:I found out you can email the negotiator's "Team Leader" thru Equator. I did that with a file after the negotiator was past due on a task 3 days got a response in a matter of minutes and was contacted by the negotiator shortly after.
I've also had to go above closing officer's heads. Christine Eraso is one of the managers at the closing department at BOA her email is [email protected]
I had submitted a final HUD to the closing officer 72 hours prior to closing as stated on the approval letter. It took her 5 days to look at it and rejected it because the date on the HUD has passed. So I sent in a new one and the same thing happened, the closing officer did not review for 5 days and rejected it again. So after submitting a new HUD1 for the 3rd time and not hearing back for 2 days I called Equator and I was given Tina's information. I explained the situation to her and got the HUD approved in a matter of minutes.
It is strange though that some customer service reps will not give you the negotiators managers info, and some will. I do have an inside track to get the manager's info, we list REO properties for BOA among other lenders, and when I run into an issue with a short sale, I can call one of the asset managers we deal with on a daily basis and they can look up who their managers are. -
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Permalink Reply by Margeau Gilbert on
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Hi John,
Try any of these:
Executive Customer Relations general line: 704-386-5687 (I spoke to Carlos Torres. He was absolutely fabulous.)
Nancy M. Condos
VP/ Customer Advocate
Executive Customer Relations
Office of the Chairman
[email protected](email is bouncing)
Martha Dominguez, Executive Customer Relations Specialist: 714-792-4264
Corporate Headquarters: 704-386-5972 / 704-386-5681
Operator: 800-900-9000 (press 0 twice)
Corporate Headquarters (Bank of America):
Bank of America Corporate Center
100 North Tryon Street
Charlotte, North Carolina 28255
You can always write the CEO:
Mr. Kenneth D. Lewis
100 N. Tryon Street.
Mail Code NC-1-007-18-01
Charlotte, NC 28255
Good luck! -
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