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Roger
This type of stuff happens all the time with BofA. The one positive is that if you set the short sale up in Equator, you should be able to request a postponement to the foreclosure date by calling BofA's short sale support line several days before the sale. The issue might be that the short sale approval letter from the 2nd (Citi) may expire soon and you will need to get an extension on that as well.
Everytime I have had an issue with BofA I have never been able to have that issue successfully resolved. These issues run the gamit from being granted postponement to the auction date only to have the property go to sale to having a property sold at auction following a successful short sale closing in escrow and wiring monies to BofA. There entire system is screwed up. A recent BofA webinar indicates they are working hard to fix their problems and streamline the process so the vote is still out on that one.
Here are some contacts:
Office of the president: 800-801-4860 or 704-386-5687
Several key supervisors within the short sale department:
Kenneth Hepner - 972-526-3665 ([email protected]) and his supervisor Billy Selman - 972-526-1324 ([email protected])
I notice a pattern with the phone numbers for the short sale department 972-526-XXXX so you also could try dialing random numbers until someone answers and is willing to help.
Good luck.
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