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I love how they take forever and a day to do anything and then want everyone else to turn on a dime!! Bryant is right, you just have to keep on them.
I have done a few short sale transactions with Wells Fargo and they are the easiest to work with in terms of getting them to provide an extension and have the trustee sale postponed. You just need to wait for the closing negotiator. That person will soon be contacting you to let you know that he/she will now be taking over the transaction. This is the time for you to negotiate the extension and trustee sale postponed.
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