Short Sale Decline letter from B of A..talked to investor and he didn't decline short sale!

Has this happened to anyone? I think it is a case of the files getting mixed up with someone elses. I contacted the investor who is a local community bank and he is the direct contact for the individual investor. He was really surprised that there was a short sale negotiation and knew exactly what property I was talking about. I asked him if I should tell the buyers' agent that the sale was declined or wait and he told me to wait! Has anyone come across this scenario before? My short sale is closed out of Equator so I am assumming that I have to start all over again, correct?

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Send in a qualified written request to the servicer's correspondence department. The address will be listed on the seller's mortgage statements.

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