I have been working on a short sale since September 22,2011.
What an ordeal. it seems that their customer calls are outsourced to India.
The worst is that most agents do not comprehend the language. At the end of the call all seems that it's working out, till you follow up another day.
An agent told me that a federated document was missing. After requesting and holding for a upervisor for 48 minutes, due to the fact that the agent could not explaain what the document was. "It was an affidavit".
Although they should be making notes. On any follow up call is like starting from scratch.
It feels as though these service providers have no hurry to close the case.
Give me some feed back.