URGENT - Chase Declined a CLOSED short sale 5 days after settlement

I am hoping someone here can offer some guidance. I need to contact Fannie Mae about this as soon as they open today so if anyone has a contact other than the standard number PLEASE message it to me. 

Closing was complete on January 7th. Wire sent to Chase, and one to PHH who was in second. PHH was playing games by providing multiple approval letters. They approved us to receive the 6K standard payment via a letter on 12/28, then miraculously another approval letter for 6K PLUS another 9K totaling 15K was sent to us two days before closing but dated on the 28th of December, the same as the other one. Unfortunately the title company closed with the 15K letter and wired 15K to PHH when it should have only been 6K. They realized their mistake and got the 15K BACK from PHH and corrected the amount, and re-wired. However in the mean time, Chase got a hold of the wire confirmation for 15K and subsequently declined the entire deal and sent our funds back.  They have now sent them back TWICE and refuse to talk to us or offer any kind of resolution. 

We have a family living in the home, children in school, etc... and the title company now want to "unwind" the deal? I realize that the title company is ultimately responsible for providing clear title but as the agent I am being threatened with lawsuits every which way.  I need help and I need help quickly. I cannot allow Chase's arrogance and unwillingness to clear up the mistake to cost me tens of thousands of dollars. 

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Thanks Kevin I did reach out to Fannie's escalation department through the website this morning. After speaking with an attorney specializing in title actions I have found that we have a very strong case in quiet title, and perhaps REPSA violations as well as violations of the FDCPA. 

I do not feel that Chase has given the proper attention to this critical issue since multiple lawsuits stand to be filed. I will update as soon as I hear back from any of the parties. Also - just found that Chase's twitter people are as helpful as B of A's. 

Please keep us all informed this is kinda a new thing ,like to see the outcome

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