This is a BofA SS. Not allowed on Equator they required me to fax all directly to BofA fax.

Somehow... they removed dealing with me (the Agent) and told the borrower that they had to FIRST get an approval for a short sale through loan modification.They did it on a BofA website.

This has never happened before on any of my BofA short sales.

It was 45 days of the borrower & the bank going thru that process (without me) and then they turned her down. You are NOT approved for a short sale. Told she has to wait 6 months to apply again.

WE have had an OFFER on the property throughout this whole process. Nobody cares!

It's a bad neighborhood & took me a YEAR to get an offer.

This is a high crime area which is why this single woman has to leave.

Does anyone have an GOOOD escalation name and phone number or fax.

I'm so lost!

I've never had this happen before & I don't know what the next step is at BofA.

They are definitely not helpful at the customer service level.

They just say... if she was denied then she has to wait the 6 months.

PLEASE HELP ME if you have a suggestion.

I'm just  befuddled at how this ll went donn.

THANKS so much!!!

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Replies to This Discussion

Escalate to the executive office you will get results. Moynihan, Brian T <[email protected]>  They will assign it to someone that can help usually within 24-48 hours.  I hope that helps.

It sounds like an FHA loan. If so, take it straight to HUD. You can see if it's FHA by looking at the Trust Deed (or mortgage) it will have an FHA Case # on the first page. Call HUD’s National Servicing Center at 877-622-8525 to make your case and get a ticket # assigned to it. You will have to send your authorization. Ask them for a fax # when you call or email it to [email protected]. I've had the same thing happen recently on an FHA file where the borrower was denied a short sale after going through the loan modification process because their credit score was too high.

It's a Freddie.

And she did not qualify for the mod and she has been afraid to stop making payments so she is current.

I wanted her to stop making payments. But her goal was to have a "good short sale".

(coz "everybody" said it will hurt the credit less)

This is a 25k home in a high crime neighborhood. I would have given up on it long ago if it wasn't for the fact they are screwing with her. (and/or me!) ughgh!

Should I be adamant that she stop making payments? I've never not been able to get a short closed... what if I tell her to stop & then it ends in foreclosure?  omg.

I've not done that to anyone in my 80 short sales... I didn't think I should be giving advice like that. BUT, I DO tell them the differences between being behind & being current.

ughhh!  This one frustrates me so much!

Interestingly enough, they told her she was applying for the mod and then the end result was.... they said... you do NOT qualify for a shorty sale..

Even though I've submitted my 3rd party auth 4X they won't communicate with me.

Just went through this.  The seller has to be turned down for a modification to apply for HAFA.  They need a hardship, unemployment, illness, etc. and without that and paying the mortgage why would they consider a short sale?  The Banks will contact a seller now a day before closing and negotiate with them to pull the deal out of a short sale.

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