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Latest Activity: Oct 27, 2022
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Call 1-866-233-5320
Call 1-877-838-1882
Call 1-888-369-2301
Call 1-866-222-5920
Fax Short Sale or 866-220-4130 **** NEW FAX March 2014 866-282-5682
Letter of Authorization fax(904) 462-1925 **** NEW FAX March 2014 866-282-5682
TWITTER: https://twitter.com/ChaseSupport
New Number for Chase Executive Office Resolution- 888-310-7995
888-310-7995 (Executive office for Chase)
Call 1-800-848-9136 Chase Foreclosure Department
Hint: If you need the direct Number for your Loss Mitigator (Prime Loans Only), just use their extension as the last 5 digits of the number below:
Phone Direct: 858-60x-xxxx
So...
-this>> Phone 888-369-2301 x12345
-becomes>> 858-601-2345
Chase Prime and with Chase Equity(2nd). Try these numbers for Chase Equity.
Short Sale Equity 1-866-233-5320
888-765-2849
866-316-9218 loss mitigation longer hours and weekend hours
Email format [email protected]
Number to fax HELOC packages to is (614) 422-7171.
Our Commitment to Treating Customers Fairly:
If you feel you were not properly evaluated for foreclosure prevention alternatives or inappropriately denied a foreclosure prevention alternative, or you are concerned about fraudulent servicing practices, or other actions you believe may be a violation of delinquency management or default prevention guidelines, including a violation of policy time frames, please call 1-866-209-1720. We will use best efforts to acknowledge receipt of your complaint within three business days following receipt via phone, e-mail, fax or mail and will strive to provide a resolution within 30 days. We will communicate the proposed resolution to you in writing and next steps, if applicable.
Mail packages to Chase 3415 Vision Drive, Columbus OH 43219
Listing and selling agents must sign under their typed names in the purchase contract.
https://www.chase.com/chf/mortgage/keeping-your-home
WAMU (Now CHASE) missing document Fax 206-494-4666
Walk Department (before charge-offs) 866-346-6132
Recovery Department (more than 120 days past due, charged off) 877-836-3040
Chase Short Sale Forms
**On the package IRS FORM 4506T - Check boxes 6A and 6C and on blank line 6 write "1040"
Started by Joyce Freese. Last reply by James Franko Sep 7, 2021. 3 Replies 0 Likes
Started by Bob Helmig. Last reply by Tony Morales Jul 25, 2018. 1 Reply 0 Likes
Started by Tony Morales. Last reply by Minna Reid Oct 31, 2017. 9 Replies 1 Like
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Fred, I also had the same problem with Chase Short Sale number going to customer service even though customer service gives you the number you already called as the Short Sale number.
Try this new number -- 888-332-7856 -- it goes directly to the Short Sale department but ONLY for Short Sales that are current.
What I discovered today is that after 5PM Central, when the short sale dept shuts down, it routes overseas.
Fred, Here is what I got from a VP at Chase this AM --
That is the correct phone # Kevin. This phone # will go directly to folks here in Dallas.
Has anyone found a way to connect directly to the Chase short sale dept since they changed up their numbers a month ago? Most of the ones above are dead or refer you to 866.233.5320 which goes to a useless overseas call center. spent the past 30 min on hold trying to get a transfer.
You noted that you are $80 short. It can come out of the 1100 block settlement fee from title. What are they charging to settle the transaction?
What is up with title companies not understanding Approval Letters? Short sales are not new and if the title company is a novice in closing short sales - find one who understands short sales .. who has closed more than one .. and get your file closed.
Dean - the bank's net NEVER changes from the approval letter. The seller's incentive - a gift from Chase - goes on line 508 .. it does not get deducted from the bank's net .. its in addition to.
Secondly - get the water bill paid asap - why deal with it on the HUD? $204 is a small sum.
Thirdly - if there is any shortage - it can come from the settlement fee - its a fairly small amount.
Get it closed by the date on the approval letter and move forward.
Dean, others in my office do Chase, I don't, so cannot say what troubles you may have. Looks like you are in the last stage. If seller has proof of sending the QWR, they should file with CFPB and FTC. Bank has 60 days to respond from receipt - time is up. Seller could do a quiet title and get the property free and clear, or other things. According to the people I am using, Chase is at the top of heap of banks abusing laws and homeowners. If they securitized the mortgage, they have legally lost their right to collect - and on and on. Make sense that they really really want to give away $20K to close the file and its worries? Would be a hoot if they drag it out for $280 and the seller decides to persue the QWR results.. But then the closing officer may be a stickler for rules and unaware of Chase's desire to close asap.
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