Hello Superstars:

 

Can anyone advise me on who to "talk" to at ocwen?  I have a Litton Loan Approved Short Sale that was to close last Friday.  Litton sold the loan to ocwen without notifying anyone.  When I called Litton Short Sale Dept to confirm payout information I was told thay did not service the loan anymore call ocwen.

 

Calling cwen is beyond frustration. Three different calls to India,no supervisor and I do not think they know what a short sale is. They said they could schedule me an appointment for the short sale dept to call me on Oct. 1.

 

I need an payout extention letter from ocwen and a letter indicating that Litton sold the loan to ocwen for the bank to verify title.

 

Neither should be hard to get,normally.

 

Thanks in advance,

 

Judy Bell

 

 

 

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All I have is an REO contact number but maybe you can get through to someone in Short Sale Dept in US (407) 737-5322

Thanks Kennth,I'll try anything.

Judy

Hello Everyone who has had the Ocwen experience.  Add Bank of America to the mix and it is truely horrific.

Thankfully my little short sale has finally closed, but not before thousands of calls to Ocwen where you talk to a different person who says English words but does not speak English.  I spent 20 minutes with a man there telling me to put Ocwen lien 504 on the HUD.  The loan number was 12 digits and I kept asking him what he meant.  He meant put Ocwen and the loan number on the HUD line 504 (the payout line for the seller)  Yikes. Add to the mess that Bank of America kept insisting that Ocwen had to approve the final HUD....They had approved their payout in a short sale letter.  After too many calls to Ocwen, where you get a different person everytime, even if one of them has called you and asked you to return his call, (they do not know what that means) The Bank of America Blinked and released the funds.  Then that evening, the person who was supposed to be handling the file (calls were answered by a voice mail) called and said she would approve the final HUD. It is not necessary now but I sent it to her anyway.  I am glad to be done with this miserable process and my hat is off to all of you who do it frequently.  If I see Ocwen on any listing I am avoiding it at all costs.

 

I do mostly short sales, and I have a 98% success rate.  You probably only do enough of them to hate them!  It is the "thrill of the hunt" to get things done quickly.  It really depends on the negotiator and ultimately on the investor, that is the owner of the loan as to how long it takes.  I had one with Chase get an approval in 6 weeks, and another one with Chase I have been working on for 2 years with now the 6th buyer!  All the lenders are overwhelmed with the volume of short sales, I can't tell you one is better than another.

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