Gina Smith
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  • Seattle, WA
  • United States
  • Washington
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BOA heloc short sale BOA wont respond

Started this discussion. Last reply by Gina Smith Apr 22, 2014. 5 Replies

I have a 1st with an acceptance(frediemac) need 2nd heloc from BOA have send in jaxshortsales@bankofamerican.com  6 weeks agoI call "customer service" and they just say wait.does anyone know who to…Continue

 

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Bank of America Short Sales

This group is for information, tips and solutions for Bank of America Short Sales.  See More
Apr 26, 2014
Gina Smith replied to Gina Smith's discussion BOA heloc short sale BOA wont respond
"Jorge Vega Thank you for your response, One of my problems is the documents have not been uploaded I have contacted the short sale dept and they said I have to talk to the heloc short sale customer service people. I need to get past them. I…"
Apr 22, 2014
Jorge Vega replied to Gina Smith's discussion BOA heloc short sale BOA wont respond
"Gina,     You should be speaking with their short sale department directly, have you confirmed your submission was received and the documents were imaged in their system?  Most customer service reps have no idea what…"
Apr 22, 2014
Brett Goldsmith replied to Gina Smith's discussion BOA heloc short sale BOA wont respond
"You can try their Presidential Office 18778772670, but not sure how much assistance they will be in this scenario.  I typically just send emails through outlook to the short sale escalation representative who is assigned to assist our company…"
Apr 22, 2014
Gina Smith replied to Gina Smith's discussion BOA heloc short sale BOA wont respond
"Hi Brett thanks for your response. the first is Nationstar I have only contracted the heloc dept (customer service)at 866 413 3757 and get the run around. they say it is 30 business days to get opened then it is 10-30 business days to get an…"
Apr 22, 2014
Brett Goldsmith replied to Gina Smith's discussion BOA heloc short sale BOA wont respond
"Who is holding the 1st? Have you reached out to any managers or escalation representatives? Call the HELOC department directly, don't reach out to customer service. Brett@ishortsalenow.com 310-564-6389 www.ishortsalenow.com"
Apr 22, 2014
Gina Smith posted a discussion

BOA heloc short sale BOA wont respond

I have a 1st with an acceptance(frediemac) need 2nd heloc from BOA have send in jaxshortsales@bankofamerican.com  6 weeks agoI call "customer service" and they just say wait.does anyone know who to contact to get the file looked at and a response ?I'm going to loose the deal  HELPthanksGina SmithSee More
Apr 22, 2014
Gina Smith commented on Gina Smith's blog post wells escallation help
"Kevin, Thank you for sharing your time, knowledge, and experience. This transaction has become a mess and appreciate your support. Gina Smith"
Mar 25, 2013
Kevin - Greenville, SC commented on Gina Smith's blog post wells escallation help
"I would just concentrate on obtaining a Fair Market Value offer for the time being."
Mar 24, 2013
Kevin - Greenville, SC commented on Gina Smith's blog post wells escallation help
"No servicer may initiate foreclosure until their senior management committee has reviewed the loss mitigation analysis and determined that the borrower does not qualify for any option. Servicers must offer loss mitigation throughout the foreclosure…"
Mar 24, 2013
Kevin - Greenville, SC commented on Gina Smith's blog post wells escallation help
"I've had offers both before and after the ATP's were issued."
Mar 24, 2013
Gina Smith commented on Gina Smith's blog post wells escallation help
"Kevin did you have an offer on the property ?"
Mar 24, 2013
Kevin - Greenville, SC commented on Gina Smith's blog post wells escallation help
"Gina, That's totally incorrect information you've received from both HUD and Wells Fargo.  Almost every single (and there have been quite a few) FHA PFS I have worked and closed have been in Foreclosure yet an ATP was…"
Mar 24, 2013
Gina Smith commented on Gina Smith's blog post wells escallation help
"Sandy  thank you for you post. I did get a hold of HUD and got a ticket number. Hud called me back within 30 minutes and the problem  HUD said they will not issue a ATP  with out an offer, if the property is in foreclosure, I did have…"
Mar 23, 2013
Sandy Skover commented on Gina Smith's blog post wells escallation help
"Hopefully this will help you- I am having major issues with Everhome bank and FHA short sales and what I did was get HUD involved.  Call 877-622-8525 you will need the sellers FHA case # which will be on the ATP. They will also send you an…"
Mar 22, 2013
Gina Smith commented on Gina Smith's blog post wells escallation help
"Yes  I started in November and Wells kicked out the file in January and from that time I'm in equator."
Mar 21, 2013

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First Name
Gina
Last Name
Smith
Are you a...
Agent
State
Washington
City
Seattle
My Profile
Real Estate Broker, REO, Short Sale, Foreclosure in Seattle, Tacoma, Olympia Wa.
Always learning something new everyday.

Gina Smith's Blog

wells escallation help

Posted on March 20, 2013 at 2:34pm 10 Comments

Hi have a FHA short sale and Wells keeps procrastinating on the APT

they keep ordering appraisals and now I get a "is there an offer ( foreclosure warning)  the customer service is not customer service.

I need to escalate can anyone help with a contact ?

thanks

Gina Smith

Seattle

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