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Most of my work is with buyers and I have often lost confidence with the experience and persistance of the listing agent. The real problem is that you can't really know how they are handling the offer. I know that you know what you would do ...perhaps with the same results? I've just gotten an approval after 6 mo. on one deal and another at 4 mo. ...is this a way to judge the listing agent? I think not. I find that lack of communication and documentation of actions taken are the hardest issues to overcome over a long timeframe. And then you close and it starts all over again. Be persistant, take a deep breath and don't forget to hold the buyers hand.