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My husband is active duty army and we are currently stationed overseas in Japan. We have had a house on the market in upperstate NY since May of 2009. We finally got an offer which we accepted in July of 2011 and we put our short sale packet in. PHH has done nothing but drag their feet and give us horrible customer service. They never call us back or return e-mails and on top of it our packet was at the negotiators desk and now it is back at the review desk... what is the deal and is there anything we can do? I am worried that the buyer, who is currently living in the house and paying rent is going to walk...