M&T Bank Short Sale Home Assistance dept
seller must call 800-724-1633 for financial interview for House hold income and expenses
Fax third party authorization first to 716-848-3748
Website: https://www.mtb.com/customerservice/Pages/AlternativeMortgageandHomeEquityRepaymentSolutions.aspx
Location: 8180 GREENSBORO DRIVE STE 500 MCLEAN , VA 22102 .
Members: 81
Latest Activity: Nov 20, 2018
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Started by Paula Bachman Mar 23, 2018. 0 Replies 0 Likes
Has anyone been successful in getting a principal balance reduction with M&T Bank? Continue
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SS pkg was faxed to M&T on 2/3 (confirmed loan originated at BofA). On 2/16 I was told Bayview Loan is servicing. Main phone # is 866-709-3400.
Negotiator was assigned 2/23 to Claudia Navarro. Since then, NOTHING. I call and leave message (when the VM is not full) and never get a return call. On Monday I called and was given the name of the Manager: Amy Stephens and her phone #877-312-1677. I've called twice and still no response. I am currently on hold with the main # hoping for an update.
Jumpin' in too! Going to see more of these B of A solds to MnT, so we are the pioneers!
Hi Jill;
Thnaks for the comments. Do you have escalation phone numbers, in the event I need? Also, you mentioned B of A. Are you working your M & T SS package through Equator? Any phone numbers would be helpful. I would really like the phone number for the Supervisor. Thanks
My current M&T short sale is one on a recently purchased Bank of America loan--this department appears to be separate from the regular ss department. I spent all of last week and half of the week before emailing everyone whose email address I had, just asking for an update. left phone messages, finally called and asked live person who answered phone for the supervisor to the supervisor of my team. Left a message there and got a response from the assistant to the asset manager assigned to my case. A pretty detailed update too, although we are still waiting for a positive response--going on 9 weeks I think.
In my experience no direct line to any specific person is EVER answered live.
but, as I said going in, these B of A loans seem to be treated differently.
Well, here we go. Received and accepted an offer. M & T Bank 1st loan. Greentree 2nd. Wish there was a little more info on M & T. I already know where GT sits. Ugh!!
Any help would appretiated. SS Package docs, contact phone #'s, etc.
Thanks.
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