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Chase Short Sale Information

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Call 1-866-233-5320
Call 1-877-838-1882
Call 1-888-369-2301
Call 1-866-222-5920

Fax Short Sale or 866-220-4130 **** NEW FAX March 2014 866-282-5682


Letter of Authorization fax(904) 462-1925 **** NEW FAX March 2014 866-282-5682


New Number for Chase Executive Office Resolution- 888-310-7995

888-310-7995 (Executive office for Chase)


Call 1-800-848-9136 Chase Foreclosure Department
Hint: If you need the direct Number for your Loss Mitigator (Prime Loans Only), just use their extension as the last 5 digits of the number below:

Phone Direct: 858-60x-xxxx

-this>> Phone 888-369-2301 x12345
-becomes>> 858-601-2345

Chase Prime and with Chase Equity(2nd).  Try these numbers for Chase Equity.

Short Sale Equity 1-866-233-5320



866-316-9218 loss mitigation longer hours and weekend hours
Email format [email protected]

Number to fax HELOC packages to is (614) 422-7171.
Our Commitment to Treating Customers Fairly:
If you feel you were not properly evaluated for foreclosure prevention alternatives or inappropriately denied a foreclosure prevention alternative, or you are concerned about fraudulent servicing practices, or other actions you believe may be a violation of delinquency management or default prevention guidelines, including a violation of policy time frames, please call 1-866-209-1720. We will use best efforts to acknowledge receipt of your complaint within three business days following receipt via phone, e-mail, fax or mail and will strive to provide a resolution within 30 days. We will communicate the proposed resolution to you in writing and next steps, if applicable.


Mail packages to Chase 3415 Vision Drive, Columbus OH 43219

Listing and selling agents must sign under their typed names in the purchase contract.

WAMU (Now CHASE) missing document Fax 206-494-4666

Walk Department (before charge-offs) 866-346-6132

 Recovery Department (more than 120 days past due, charged off) 877-836-3040

Chase Short Sale Forms

**On the package IRS FORM 4506T - Check boxes 6A and 6C and on blank line 6 write "1040"

Discussion Forum

Comment Wall


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Comment by Short Sale Superstars LLC on February 18, 2016 at 7:11am

@evelyn sorry to hear about what transpired. I've been in similiar situations. Just escalate to OOP and to the highest levels in the short sale department. I'd also reach out to the new servicer and escalate there too... This will be about getting to the right people to fix this since it appears by your time frames this should of been closed out in time. Were you aware of the service release? The closing officer should of pushed for a service release postponement due to the file closing... 310-564-6389 [email protected]

Comment by Evelyn Santiago on February 18, 2016 at 3:41am

I thought I had gotten a short sale closed as of 2/12/16.  Funding was completed, checks distributed, buyers got keys...everyone walked away happy since it had been a long and tedious process due to file being sold and service transferred during the final days.  Officially being transferred on 2/15/16, hence the 2/12/16 closing.  Just got email that the short sale was declined!  Called Chase and they received funds but were not able to close the file internally because the loan was service transferred before they got to it!  Unable to use Equator because message response was deactivated on file.  Contacted Chase and they "are trying to figure it out".   Has anyone had this happen to them????  All procedures were followed on my end...every requested signature, fax, etc.   Any help would be appreciated.

Comment by Guerry Clegg on February 17, 2016 at 2:24pm

I tried to fax a LOA to 904-462-1925 but it didn't go through. Is that number confirmed?

Comment by ElizabethWeintraub00697006LyonRE on December 22, 2015 at 3:44pm

The problem will be getting the new loan number from the new servicer. Often that can be delayed by 10 to 30 days. You will need to send a new TPA, too.

Comment by Short Sale Superstars LLC on December 22, 2015 at 8:07am

The borrower should of received a "good-bye" letter stating that the loan was going to be service released. They also likely will receive a welcome letter from the new servicer. Depending on many factors, the new servicer may want to start the short sale review process over due to the position of the transaction.


Comment by Evelyn Santiago on December 22, 2015 at 7:59am

In the middle of a Fannie Mae value dispute with Chase as servicer I was informed that the loan was sold!  Has anyone had to deal with this situation?  Chase claims that they don't have the new investor information yet?

Comment by Bob Helmig on June 13, 2015 at 7:50am

Will Chase pay buyer's agent commission if the agent is the buyer?

Comment by Christina Waymreen on May 5, 2015 at 4:52am

Many thanks!

Comment by Chris Hatch on May 5, 2015 at 4:50am

Christina Waymreen, I had the same problem with that number and was just told to fax it to the short sale fax # 866-220-4130. Never had a problem after that.

Comment by Christina Waymreen on May 5, 2015 at 4:45am

Good morning all.

I have been trying a full day to send an authorization letter to this number 

 NEW FAX March 2014 -  866-282-5682. It is not working anymore. Does anybody have a new number I can use?


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