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Wells Fargo Short Sale Info and Items Needed
Wells Fargo Short Sale Dept 1-866-903-1053 (see below for ASC forms)
Short Sale FAX 1-866-969-0103
Letter of Authorization Fax 1-866-917-1877
Mortgage Servicing 1-877-841-5301.
Wells Fargo Line of Credit Division 866-961-6861 or 866-970-7821
Third Party Authorization: 866-917-1877 (fax)
Fax: 866-834-7850 or 866-834-7949
Email format [email protected]
OR [email protected]
ESCALATION DEPARTMENT 866-605-0829
Wells Fargo Executive Offices: 800-853-8516
Started by Beth Walsh. Last reply by James Franko Nov 1, 2021. 6 Replies 0 Likes
Started by Kay VanKampen. Last reply by Brett Goldsmith Oct 8, 2019. 2 Replies 0 Likes
Started by Angie Fraguas. Last reply by Brett Goldsmith Jul 11, 2018. 3 Replies 1 Like
Comment
Just a heads up for everyone..... Wells Fargo is attempting to comply with the new CFPB guidelines but in the process has decided to destroy files on several of our short sales (they deleted all of the documents). Be prepared that if you submit and they run the file through a loan mod and your client is denied that they will then delete all of the documents that you have submitted and send the file to the short sale department where you will have to start over. This has happened on two of our files this week.
Unfortunately, you cannot talk to Wells Fargo and your agent cannot either. You're at the mercy of the listing agent. I agree that the listing agent should escalate the file. Any number of things could have happened, including the negotiator could have been terminated, gone on vacation, quit. The hard thing is usually getting the approval from Fannie Mae. Since Fannie Mae is the investor, Fannie Mae could put pressure on WF to respond. There is no reason why you can't start your loan process, which is what I would tell my own buyer's agents to advise. Some lenders will say they can't do anything without that darned letter, but they're just blowing smoke.
We are currently in the process of trying to purchase a home. We had a short sale offer on a Wells Fargo home. We started process in mid July. A couple of weeks ago Wells said they were passing on info to Fannie Mae. We received an approval from Fannie Mae, but they said they still needed approval from Wells. Fannie Mae said we would have an answer within 5 business days. It has been about 10 business days. I am wondering if anyone can offer suggestions on how to get an answer from Wells. We have a realtor and the seller's realtor has not been very cooperative. Seller's realtor claims she has faxed, emailed, and called and no response from Wells. Our realtor is suggesting escalation, but we have yet to hear anything from anyone. As buyer's is there anything we or our realtor can do? I don't believe the seller's realtor has much experience in dealing in short sales and we want the home but need to close on a home by years end. I don't understand what the hold up is.
Does anyone have experience using yourLoanTracker on wells fargo's site? does it help expedite the short sale process? WF claims it should: https://www.wellsfargo.com/mortgage/manage-account/payment-help/onl...
We were just denied for the SECOND time to participate in a short sale. Reason is surplus of income! We provided a very detailed financial statement showing deficit!! We have a HUD loan. We have a buyer with a strong offer on the table which according to liquidation department wasn't even reviewed. We are in line with HUD guidelines on eligibility, late on mortgage, relocation of job etc. Do not know what else to do!! HELP?!
If HUD denies because its past 40+ months are there options after that?? Can you apply for DIL with the servicer/investor? TIA
July Lyons. The process for Mod is basically the same as short sale, just not selling a house. Paper work essentially the same. Lender should have a SS package on their web site.
Does anyone have a direct phone number for Benjamin Hansel or Mitchell Janning. Thanks.
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