Have a Wells Fargo Short Sale- under contract since 2/2 We have escalated 2x's after BPO's, FHA approval received/ HUD documents signed and uploaded 5/28/2014. POF from cash buyer ready to close uploaded on 6/6. Followed up 6/9 was told we were assigned to another negotiator, have tried multiple times to make contact with negotiator and have not heard anything. When I call the main number all I get is that we are in review. Do they meet once a month? Is there someone that we can contact to try to push the final approval? Final HUD has also been submitted at this time. Buyer is about to walk.. Need help......
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Are you sending email to all the people listed in equator ie; negotiator, manager, etc. I wish I had a magic pill for you, but I just got one closed last month that took a year. I really felt like they were doing everything they could to torpedo the transaction. They dumped in in equator 2 times and then blamed it on me saying I didn't get the docs they wanted quick enough! One time it took us 4 days to get what they wanted.
Anyway when I emailed all the people in the drop down box in equator for this particular transaction I usually got some sort of response. Also, contacted the short sale manager by phone. Be sure to mention in the email that you have tried several times to get a response and get nothing . They may assign a new negotiator.
Only one name in Equator - Negotiator that hasn't responded. Went as far as sending email and cc'ing past wells fargo short sale contacts asking if someone could get us to a supervisor. Also contacted HUD and asked them to try to contact Wells Fargo since we are not getting a response. That all just happened today......
I had to contact HUD and file a complaint. They did get things moving!
p.s. this one has been strung along since 12/4/13 (with an offer)
Brook / Mary, Send me a msg. I will send you a contact to escalate.
I don't see how to email you. (send a message) as you requested.
What am I missing?
Mary Wilcox
I am working a short sale right now with ASC AKA Wells Fargo and I can't get anyone to answer me about what other documents they need. Can you send me a message on how to reach them my email is [email protected] phone is 314-575-9808 Thanks
Reach out to the Office Of The President. Typically we just email members of the executive office who we work with on a regular basis and they are able to ensure we get a response back in a timely matter from the necessary parties. Wells Fargo is one of my favorite mortgage servicers to facilitate short sales with.
310-564-6389
Thanks Brett- Letters to the president were faxed this morning.
Have you reached out to their Executive Office and opened up a case/complaint?
Brett: Can you tell me how to reach the office of the president since I am not getting any where with anyone that is answering the phone at ASC AKA Wells Fargo. I would really appreciate it.
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