First Community Bank HELOC - US BANK takes over and now no record of LOAN

I have a client that took out a HELOC with First Community Bank in New Mexico. From what I can tell, US Bank took this bank over in 2011. US Bank definitely started servicing the HELOC because my client started receiving letters.  But now 1 year later, US Bank says they have absolutely no record of this loan. Has anybody else experienced this??? We have been working on this for over a month and still cannot get to the bottom of it. 

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