USAA Short Sales

Members: 116
Latest Activity: May 1, 2017

USAA Short Sale Information


Click the button to hire a Short Sale Agent Superstar in your area



Contact numbers as of 12/08/09:
USAA ph # 800-531-8722
Fax for short sale package and authorization 866-384-8867

I'm at the beginning of this one, so anyone who has completed one please jump in here. :-)

Discussion Forum

USAA Mover's Advantage Rep... Short Sale Request

Started by Pamela Burt Sep 26, 2016. 0 Replies

I am a Mover's Advantage Representative, meaning I get leads from USAA for buyers and sellers through my company.  Some of these leads are in need of a Short Sale... Which I can do... Here's the big…Continue

USAA Refinance leads to Short Sale - Will this work?

Started by Mary Ann Daniell Apr 8, 2014. 0 Replies

Former client called saying he has PCS orders.  Purchased in 2008 for $271,000.  Refi in June of 2012 for $290,000!   I have to say I am sick to see that his refi cost him nearly $40,000.  He didn't…Continue

USAA HELOC Short Sale - asking for HAFA SS Approval

Started by John Bell. Last reply by John Bell Apr 23, 2013. 2 Replies

BofA 1st serviced by ServiceLink (doing great with them), USAA 2nd, had heard of all the negative stuff with USAA and just getting started with USAA. Hoping a HAFA SS will help in getting lower…Continue

Tags: USAA HELOC Short Sale, USAA Short Sale

Any Success with USAA

Started by Jeffrey Burnham. Last reply by Celeste ODea Mar 2, 2013. 2 Replies

I've heard NOTHING positive about USAA as far as agents attempts to complete short sales. I have a Seller with a $19k HELOC, (started as $25k) so it's relatively small. Has ANYONE completed a short…Continue

Comment Wall


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Comment by ElizabethWeintraub00697006LyonRE on April 21, 2016 at 2:12pm

Hmmm . . . I am surprised you took the first counter. I've had transactions with USAA in which I've gone through 4 or 5 counters with them. It seems to be the norm. Every time you counter, they come back with something else. It's like they are required to ask you 4 or 5 times if you will pay them more. If you repeatedly reject it, eventually they will agree.

The problem is people give up with them. Don't give up. Just keep submitting a new closing statement over and over until they stop saying no. Don't let USAA badger you. They will say YES. I can't tell you how many I've done this way.

Comment by Wendy Martin on April 21, 2016 at 6:56am

2nd lien USAA 100k- first counter 97k, accepted 36k.  1st now short - HAFA . USAA  gets 12k- will NOT accept . Sellers can give 10k they get from the 1st . Is it worth calling the CFPB to get some pressure on USAA? What would you do?

Comment by Scott on March 9, 2016 at 7:51am

sure.  email me at [email protected] and i'll send you the twitter handle!

Comment by Deb on March 9, 2016 at 7:49am

Can I follow you on Twitter?  I could use some education on Tweeting to win short sale approvals!

Comment by Scott on March 9, 2016 at 7:45am

Funny.  I've never used it in my life before two weeks ago.  I've now used it on 4 different files and it's helped every time!  Have fun with it!

Comment by Deb on March 9, 2016 at 7:44am

Very useful information Scott!  I am now a Tweeter!

Comment by Scott on March 9, 2016 at 7:42am

Apparently they don't like people on social media telling the public how they abuse clients.  They respond immediately and will look behind the scenes to see what the issue is.  They will then put you in contact with management.  Sometimes getting the right manager on the phone is half the battle.

Comment by Deb on March 9, 2016 at 7:37am

Awesome tidbit about Twitter!  I just went to my playstore to get it!  Thanks!  So, you find public pressure helps them move along a little more amiable and timely?  Or, what are you seeing that works on Twitter.  

Comment by Scott on March 9, 2016 at 7:34am

It was about a year ago.  Also, I am finding that Twitter is becoming a very valuable tool to get things done on short sales.  I would keep that in mind when dealing with USAA.

Comment by Deb on March 9, 2016 at 7:31am

Thank you Scott!  How long ago was that?


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