Information

SunTrust Mortgage

This group is for information, tips and solutions for Suntrust Mortgage short sales.

Website: https://www.suntrustmortgage.com
Members: 370
Latest Activity: Jun 12

SunTrust Short Sale Instructions for Agents

 

Fax Letter of Authorization to: 804-291-0748 ATTN: Research

Loss Mit Direct# 800-443-1032

1-800-634-7928, then option 5, then ex 58791

EM for fast SS package set up:  [email protected]

The Short Sale Phone Team reviews the mortgagor's financial
information and completes short sale counseling.

Home Preservation Client Representative 855-223-4680 FX 877-589-0755
 
Fax the complete Short Sale Package to:
804.675.7399, Attn: Loss Mit/Setup.

HELOC Short Sale Packages must go to FAX: 804-674-0507 (Consumer Loans for Equity Line)...these loans will be about 16-17 digits long, not 1 mortgages where the loan numbers are only 10 numbers long.

 

Suntrust Short Sale Package

 

Suntrust Letter of Authorization


Suntrust Equity Accounts Short Sale Info

Suntrust Package - Other

 

Escalation Information

***PLEASE DO NOT ABUSE THESE CONTACTS. IF WE DO THEY WILL DISAPPEAR.

This information is being provided to use as a courtesy. Please treat them with respect.


[email protected] - Supervisor Loss Mitigation for Freddie, Fannie, FHA, VA and priv loans.
[email protected] - Supervisor over SunTrust Mortgage Portfolio Loans with

Grace Taylor (also supervisor over call team) 804-291-2497

Steve Entwistle [email protected] is Supervisor over Consumer Home Equity Team

[email protected] 

Discussion Forum

Updated contact information

Started by Michelle Ashley Jones. Last reply by Donna Marie Cantrell Dec 30, 2014. 1 Reply

Suntrust Email for Package Set Up within 24 hours

Started by Evelyn Broxterman. Last reply by Donna Marie Cantrell Dec 30, 2014. 22 Replies

Comment Wall

Comment

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Comment by Stephanie Lim on August 3, 2009 at 9:38am
I'd do phone so you can control the tone. To me an unsecured note vs. a foreclosure is a no-brainer. Good luck and let us know what he says! ;-)
Comment by Wendy Rulnick on August 3, 2009 at 9:35am
Thanks, Jeff! I am just pondering whether this seller is better to hear it by phone or email. I went through this with him before, he may just walk.
Comment by Jeff Payne on August 3, 2009 at 9:34am
[email protected] is the manager of the department and [email protected] is the CEO
Comment by Wendy Rulnick on August 3, 2009 at 9:27am
Suntrust asking for promissory note for $80/month for 100 months- per Fannie Mae, to covr $12,000 past due HOA fees. Wish me luck!
Comment by Wendy Rulnick on July 27, 2009 at 4:33pm
Comment by Wendy Rulnick on July 24, 2009 at 2:38pm
Suntrust told me they are now backed up and taking FOUR weeks to recognize short sale faxes in their system erggggggg
 

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