SunTrust Mortgage
Information
This group is for information, tips and solutions for Suntrust Mortgage short sales.
Website: https://www.suntrustmortgage.com
Members: 369
Latest Activity: Mar 8, 2019
SunTrust Short Sale Instructions for Agents
Fax Letter of Authorization to: 804-291-0748 ATTN: Research
Loss Mit Direct# 800-443-1032
1-800-634-7928, then option 5, then ex 58791
EM for fast SS package set up: [email protected]
The Short Sale Phone Team reviews the mortgagor's financial
information and completes short sale counseling.
Home Preservation Client Representative 855-223-4680 FX 877-589-0755
Fax the complete Short Sale Package to:
804.675.7399, Attn: Loss Mit/Setup.
HELOC Short Sale Packages must go to FAX: 804-674-0507 (Consumer Loans for Equity Line)...these loans will be about 16-17 digits long, not 1 mortgages where the loan numbers are only 10 numbers long.
Suntrust Letter of Authorization
Suntrust Equity Accounts Short Sale Info
Escalation Information
***PLEASE DO NOT ABUSE THESE CONTACTS. IF WE DO THEY WILL DISAPPEAR.
This information is being provided to use as a courtesy. Please treat them with respect.
[email protected] - Supervisor Loss Mitigation for Freddie, Fannie, FHA, VA and priv loans.
[email protected] - Supervisor over SunTrust Mortgage Portfolio Loans with
Grace Taylor (also supervisor over call team) 804-291-2497
Steve Entwistle [email protected] is Supervisor over Consumer Home Equity Team
Discussion Forum
Updated contact information
Started by Michelle Ashley Jones. Last reply by Donna Marie Cantrell Dec 30, 2014. 1 Reply 0 Likes
Suntrust Email for Package Set Up within 24 hours
Started by Evelyn Broxterman. Last reply by Donna Marie Cantrell Dec 30, 2014. 22 Replies 0 Likes
Comment Wall
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Comment by Wendy Rulnick on October 29, 2009 at 8:08am
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Thank you,Sharon, too! I've done all I can do. Need approval extension on Suntrust Bank junior lien by TODAY!! Their outsourced company, Winston and Winston has been promising me the extension letter for three weeks. The senior lien has given its last extension. If I don't have the junior letter within 3 hours, no closing :(
Jeff - Right on!
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Comment by Sharon Alters, CDPE, GRI on October 29, 2009 at 8:06am
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I think you should :)
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Comment by Jeff Payne on October 29, 2009 at 8:06am
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I think I am going to start a new site called ShortSaleDetective.com :)
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Looks like Jeff had the inside track. Great, Jeff!
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Wendy, in a different manner than Jeff did, I called the library and got the number for the head office of SunTrust and got through to their Executive offices to stop a foreclosure stopped so we could have some time to get the buyer another loan. Can't find the number right now, but here's the no. for the top guy in Atlanta:
James M. Wells, III, Chairman & CEO
303 Peachtree Street NW
404-588-7711 - out of BusinessWeek Investing.com
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Cool, ShortSaleSuperstars works again!
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He is out of the office!!!! BUT he left another number on his voice mail for Christa Eskra!! THAT IS THE EXACT PERSON I NEED!!! Thank you Jeff!!!
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No problem, most of the execs at the major lenders know who I am :) Know Payne Know Gain! Or Payne in the butt to most of them
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Jeff - You are my go-to guy for escalations !!! :) THANK YOU!
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Wendy,
try this guy. He is my sworn enemy but can make decisions :) just dont tell him I gave you the number, he may be able to get you in the right direction
John DeBerry
Asst. Vice President
Loss Mitigation Liquidation Manager
SunTrust Mortgage
Mail Code: RVW-3014
1001 Semmes Ave.,
Richmond, VA 23224
Ph# 804-319-4015
Blackberry#804-380-3517
Fax #804-675-9616
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