This group is for information, tips and solutions for Suntrust Mortgage short sales.
Website: https://www.suntrustmortgage.com
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Latest Activity: Mar 8, 2019
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Fax Letter of Authorization to: 804-291-0748 ATTN: Research
Loss Mit Direct# 800-443-1032
1-800-634-7928, then option 5, then ex 58791
EM for fast SS package set up: [email protected]
The Short Sale Phone Team reviews the mortgagor's financial
information and completes short sale counseling.
Home Preservation Client Representative 855-223-4680 FX 877-589-0755
Fax the complete Short Sale Package to:
804.675.7399, Attn: Loss Mit/Setup.
HELOC Short Sale Packages must go to FAX: 804-674-0507 (Consumer Loans for Equity Line)...these loans will be about 16-17 digits long, not 1 mortgages where the loan numbers are only 10 numbers long.
Suntrust Letter of Authorization
Suntrust Equity Accounts Short Sale Info
Escalation Information
***PLEASE DO NOT ABUSE THESE CONTACTS. IF WE DO THEY WILL DISAPPEAR.
This information is being provided to use as a courtesy. Please treat them with respect.
[email protected] - Supervisor Loss Mitigation for Freddie, Fannie, FHA, VA and priv loans.
[email protected] - Supervisor over SunTrust Mortgage Portfolio Loans with
Grace Taylor (also supervisor over call team) 804-291-2497
Steve Entwistle steve.ent[email protected] is Supervisor over Consumer Home Equity Team
Started by Michelle Ashley Jones. Last reply by Donna Marie Cantrell Dec 30, 2014. 1 Reply 0 Likes
Started by Evelyn Broxterman. Last reply by Donna Marie Cantrell Dec 30, 2014. 22 Replies 0 Likes
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Suntrust - No finality to a short sale since August 30, 2013. I am emailing more executives today. They are making my record of slowest short sale in over two years.
Happy New Year everyone! I see by all the comments Sun Trust isn't the most fun to deal with.. sigh.. :(
SUNTRUST short sale in process for FOUR months. Bank of America approved it as junior lien TWO MONTHS AGO. I was just told the Suntrust negotiator was on vacation and didn't tell anyone! No one was working on his files. I have emailed three executives at Suntrust with zero response. Impressive.
Ive never heard of any lender accepting e-signatures on short sales. ...Don't know why not. When dealing with a lender as fussy as SunTrust, I'd avoid another complication even if someone at SunTrust said yes.
Is Suntrust ok with e-signature documents such as listing agreement, contract, and exhibits?
@michelle - start looking for like properties for you buyers so you can keep them if this one doesn't work out.
Fred, that is terrifying! I wish you the best of luck!! I just it hope I'll get lucky and it will get done in 90 days. Why or WHY did I let my little first time home buyers offer on a Short Sale?!?! They're already losing their minds and we're just over 30 days. I told them over and over that I've had short sales take as long as a year but, they seem to have forgotten that part as soon as we got the property under contract. Thanks for the comments!
I am listing & selling agent on this transaction. does anyone knows what's the commission structure on this case
Michelle
I have had a short sale at SunTrust since March. They are terrible and require constant follow up. My client (seller) finally filed a complaint with the new consumer board that the Dodd Frank Act created. That caused the file to be escalated but I still don't have approval. I contacted the "single point of contract" who told me that they had the information but no decision had been made. I am not hopeful that this deal will get done by the end of the year.
I have seen others say that they have had deals approved much quicker but I am starting to think that those loans are owned by an investor other than SunTrust. This loan is owned by SunTrust and they have been dragging their feet the whole time.
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