SunTrust Mortgage

This group is for information, tips and solutions for Suntrust Mortgage short sales.

Members: 369
Latest Activity: Mar 8, 2019

SunTrust Short Sale Instructions for Agents


Fax Letter of Authorization to: 804-291-0748 ATTN: Research

Loss Mit Direct# 800-443-1032

1-800-634-7928, then option 5, then ex 58791

EM for fast SS package set up:  [email protected]

The Short Sale Phone Team reviews the mortgagor's financial
information and completes short sale counseling.

Home Preservation Client Representative 855-223-4680 FX 877-589-0755
Fax the complete Short Sale Package to:
804.675.7399, Attn: Loss Mit/Setup.

HELOC Short Sale Packages must go to FAX: 804-674-0507 (Consumer Loans for Equity Line)...these loans will be about 16-17 digits long, not 1 mortgages where the loan numbers are only 10 numbers long.


Suntrust Short Sale Package


Suntrust Letter of Authorization

Suntrust Equity Accounts Short Sale Info

Suntrust Package - Other


Escalation Information


This information is being provided to use as a courtesy. Please treat them with respect.

[email protected] - Supervisor Loss Mitigation for Freddie, Fannie, FHA, VA and priv loans.
[email protected] - Supervisor over SunTrust Mortgage Portfolio Loans with

Grace Taylor (also supervisor over call team) 804-291-2497

Steve Entwistle steve.ent[email protected] is Supervisor over Consumer Home Equity Team

[email protected] 

Discussion Forum

Updated contact information

Started by Michelle Ashley Jones. Last reply by Donna Marie Cantrell Dec 30, 2014. 1 Reply

Suntrust Email for Package Set Up within 24 hours

Started by Evelyn Broxterman. Last reply by Donna Marie Cantrell Dec 30, 2014. 22 Replies

Comment Wall


You need to be a member of SunTrust Mortgage to add comments!

Comment by Wendy Rulnick on January 30, 2013 at 6:53am

Suntrust - No finality to a short sale since August 30, 2013.  I am emailing more executives today.  They are making my record of slowest short sale in over two years.

Comment by Amelia Keene on January 4, 2013 at 12:48pm

Happy New Year everyone! I see by all the comments Sun Trust isn't the most fun to deal with.. sigh..  :(

Comment by Wendy Rulnick on December 21, 2012 at 8:54am

SUNTRUST short sale in process for FOUR months. Bank of America approved it as junior lien TWO MONTHS AGO.  I was just told the Suntrust negotiator was on vacation and didn't tell anyone! No one was working on his files.  I have emailed three executives at Suntrust with zero response.  Impressive.

Comment by Michael Hayley on December 12, 2012 at 9:29am

Ive never heard of any lender accepting e-signatures on short sales. ...Don't know why not. When dealing with a lender as fussy as SunTrust, I'd avoid another complication even if someone at SunTrust said yes. 

Comment by Charisse Dancy on December 12, 2012 at 7:10am

Is Suntrust ok with e-signature documents such as listing agreement, contract, and exhibits?

Comment by Pattilynn Guilford on November 30, 2012 at 10:43am

@michelle - start looking for like properties for you buyers so you can keep them if this one doesn't work out.

Comment by Michelle L. Dahl on November 30, 2012 at 10:32am

Fred, that is terrifying! I wish you the best of luck!! I just it hope I'll get lucky and it will get done in 90 days. Why or WHY did I let my little first time home buyers offer on a Short Sale?!?! They're already losing their minds and we're just over 30 days. I told them over and over that I've had short sales take as long as a year but, they seem to have forgotten that part as soon as we got the property under contract. Thanks for the comments!

Comment by Young Lim on November 29, 2012 at 4:55pm

I am listing & selling agent on this transaction. does anyone knows what's the commission structure on this case


Comment by Helena Kaucheck on November 29, 2012 at 3:32pm
U fortunately they do run 90 days. They have 3 layers of processing. I had the same issue and then one day--poof the approval was in my inbox.
Comment by Fred Shocklie on November 29, 2012 at 1:55pm


I have had a short sale at SunTrust since March. They are terrible and require constant follow up. My client (seller) finally filed a complaint with the new consumer board that the Dodd Frank Act created. That caused the file to be escalated but I still don't have approval. I contacted the "single point of contract" who told me that they had the information but no decision had been made. I am not hopeful that this deal will get done by the end of the year. 

I have seen others say that they have had deals approved much quicker but I am starting to think that those loans are owned by an investor other than SunTrust. This loan is owned by SunTrust and they have been dragging their feet the whole time.


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