SPS Select Portfolio Servicing, inc


SPS Select Portfolio Servicing, inc

For Short Sale - Overview

Homeowners interested in pursuing a short sale, can call 888-818-6032 to speak with a Loan Servicing Representatives

To speak to a Loan Servicing Representative to Help you with answers to your questions regarding the status or history of your account call please call 888-818-6032

Representatives are available 

Monday through Thursday from 8:00 AM to 11:00 PM, Eastern Time.

Friday from 8:00 AM to 9:00 PM, and Saturday from 8:00 AM to 2:00 PM,Eastern Time.

Website: https://www.spservicing.com
Location: Pasadena, California
Members: 226
Latest Activity: Oct 24

Short Sale information for Select Portfolio Servicing

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Select Portfolio Servicing Short Sale Requirements

Short Sale - Overview Link to the website

Government Counseling / Resources for homeowners link to website

Have the borrower call Short Sale Department 1-888-818-6032. After SPS determines eligibility submit;

  • Letter documenting your current financial hardship.
  • A copy of the current listing agreement.
  • If there is an offer pending on the home, a copy of the purchase contract
  • The HUD-1 Settlement Statement signed by all parties.

fax, or email your documentation to:

  • Fax:
  • 801-270-7833
  • Mail:
  • Select Portfolio Servicing, Inc.
  • P.O. Box 65250
  • Salt Lake City, UT 84165-0250


You may contact the Select Portfolio Servicing Consumer Ombudsman through the following channels:

By email at [email protected]
By phone at 866-662-0035
By fax at 801-293-3943

Discussion Forum

SPS 2nd mortgage

Started by ash lomont. Last reply by Tony Morales Oct 24. 7 Replies

Hello,I have a short sale that has an SPS 2nd mortgage. The 1st mortgage is with Mr. Cooper and is a Freddie Mac Loan. The 1st mortgage holder will give the 2nd mortgage holder $6000 per Freddie Mac…Continue

Tags: SPS, Mr., Cooper, mac, freddie

Select Portfolio is Stalling

Started by Kay VanKampen Sep 29. 0 Replies

I have worked a short sale for over a year with Select Portfolio Servicing.  I'm now on the 3rd offer.  This offer was presented in May, when I sent all the paperwork to the bank.  In July, I was…Continue

Tags: Short, Sales, Bank, Chase, Portfolio

Will Select Portfolio Servicing contribute to the 2nd lien

Started by Juan Reyes. Last reply by Tony Morales Jun 1. 2 Replies

I just initiated a SS with SPS and when I was on the phone with the rep I asked how much does SPS normally contribute to the 2nd lien holder in order for them to approve the short sale... She then…Continue

Loan got Transfered to SPS by Chase after getting short sale approval from 2nd lien holder..

Started by Rashida Furniturewalla. Last reply by Rashida Furniturewalla Aug 9, 2016. 2 Replies

The short sale I was working with CHASE got transferred to SPS on August 1st 2016. This property has two liens on it. I got an approval from the second lien holder which expires on August 29th. And…Continue

Tags: transfer, sale, short, CHASE, SPS

Comment Wall


You need to be a member of SPS Select Portfolio Servicing, inc to add comments!

Comment by Tracey Semelsberger on October 15, 2013 at 2:20pm

can anyone share a copy of an Approval letter from SPS? I am debating whether to work with them or not on a  clients sale.

Thank You

Comment by Isaac Ramirez on April 30, 2013 at 2:39pm

I recently had a Bank Of America approval $100,000 agreed purchase price, $3,000 seller concessions and $6,500 in seller relocation assistance  Right before we would close Bank of America sells the loan to SPS. After weeks of awaiting a "transfer" SPS states they will not honor our original approval with BOA due to the letter expiring...After a few more months have passed SPS tells us that they will not accept our offer and it needs to be increased and we had to reduce the compensation to the 2nd also remove seller concessions and sellers relocation assistance. After doing so buyer then walks, we get a new buyer in offering CASH and now we are being told that we have to increase our offer to $115,000.00... The house is only worth $100,000 tops!!! Plus has flood damage... I need a supervisor, the customer service reps only read the notes from the system. I need to talk to the person who is writing the notes, please help!!

Comment by Freddie Castaneda on April 8, 2013 at 9:25am

When I was dealing with SPS i had emailed the ombudsman and that didnt really get me anywhere.  We also had a three way with a manager and the homeowner and I didnt have any success with moving the file.  SPS is tough company to work with.

Comment by PHILIP FRANCIS LEWERTH on April 8, 2013 at 9:13am

Does "anyone" have a number/ name to escalate a file with Select Portfolio ??? Please .....!!!

Comment by PHILIP FRANCIS LEWERTH on April 7, 2013 at 6:47am

I was working on a short sale with BOA ( both first and second) and in 90 days they were just about ready to issue an approval when the first was sold to Select portfolio and the second was sold to green tree. Green Tree has been great. Select portfolio a nightmare....This process started in August ....Every time i get someone on the phone the rep says something different and always comes up with something new. No consistency... Any suggestions on a high level escalation ???

Comment by Jessica Griffith on April 5, 2013 at 4:02pm

As long as your t's are crossed and i's are dotted, you will have your file pushed into review within 3-4 months of submission and an approval letter within 30 days of the negotiator being assigned the file.  It's a very small company based in Utah and I know people there on a personal level, they are inundated and doing the best they can. 

Comment by Freddie Castaneda on April 5, 2013 at 3:49pm

I think so too.  Their ridiculous 40 day review process for a document once submitted is I think why it takes so long. 

Comment by Freddie Castaneda on April 5, 2013 at 2:45pm

After 6 months of sweat, blood and tears I finally got my approval.  I thought this day would never come.  Be patient, have passion and be persistent and you will get your approval sooner or later...

Comment by Sabrina Choi on March 14, 2013 at 4:27pm

Hello fellow Super Stars! Well here I am, a year into this short sale listing, loan transferred from BofA last year in July to SPS.  Lost buyer in October finally back in business in mid March, HAFA short sale is a joke! We have been in review for over a month with no feedback.  This new buyer is now looking to walk... do you mind if I use your contact below, Leslie Soria?  I need help.... btw Resurgent is the 2nd and now they are not responding...

Comment by Freddie Castaneda on January 28, 2013 at 6:22pm

@Mark,  I will send her an email tonight so that she has it first thing tomorrow morning and hopefully she can help me out.  Ill keep you posted...


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