I'm working on a short sale where GMAC did have the 1st and 2nd but the 2nd was just transferred to SLS.

I spoke w/SLS on 1/18 and got the info I needed about initiating the short sale.  I emailed all docs on 1/21.  I just called to follow up and the representative I spoke with was very rude.  She said that the account was sent to the recovery department yesterday and that in order to be considered for a short sale without ruining the borrowers credit that he needed to make a couple of payments.

I have never had anything like this!  Any suggestions?

Thanks