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Fax for Third Party Authorization 1-407-737-6300
Fax for Short Sale package 407-737-6352 (updated August 2014)
email [email protected]
Short Sale direct phone 877-596-8580
Customer Service 800-746-2936
If you need to get in touch with the home retention dept that number as listed on the paperwork is 877.596.8580.
The hard ship package should be faxed to the home retention dept at 407-737-6352
[email protected] For short sale packages
The contact #: 800-746-2936 option 4 then option 9
If you can't locate the loan try Loss mitigation at 877-521-3698
FX for LOA: 866-501-1610 EM SS Pack to: [email protected]
FOR ESCALATION; Use sparingly......
[email protected] this should be where you start.
2nd escalation is Michael Rapp at the following email address [email protected]. as of 9-11-14
AND.....Ocwen's Ombudsman is a consumer advocate, they'll work with you to get issues resolved. Give them a call, they are super to work with. The first time I called them, they put me in touch with someone who got me an approval. I would call and email them: [email protected] Phone: 800-390-4656.
Ocwen Loan Servicing
P.O. Box 24737
West Palm Beach Florida 33416.
https://www.ocwencustomers.com/home.cfm
Ocwen Loan Servicing LLC - Servicing Transfer Information
Servicing Transfers to Ocwen
o Ocwen will honor all non-expired short sale approval letters issued by the prior servicer. An
approval letter reflecting the originally approved terms will be re-issued on Ocwen letterhead
when the loan is transferred .
o Short sales in process but not approved by the prior servicer will require an Ocwen short sale
package to initiate a new request .
o All Authorized Third Party information provided by the prior servicer will be uploaded as part
of the loan transfer process, so as to minimize disruption to the communication process.
Started by Larry Sarlo. Last reply by HarryJohnson Mar 18, 2022. 18 Replies 0 Likes
first it was GMAC then serviced by Ocwen had to update the entire file, then ocwen took over the entire file and had to again update the entire file... then borrower was not qualified for HAFA then…Continue
Started by Jeffrey W Wolff. Last reply by Dean E Eshelman, CPA, CDPE, IRES Feb 7, 2019. 1 Reply 0 Likes
Just so everyone knows, Ocwen is in the process of transferring all their loans to PHH Mortgage, which I believe is a subsidiary to Ocwen.Major issues with this.JeffContinue
Started by Katie S.. Last reply by Katie S. Mar 22, 2018. 6 Replies 0 Likes
My basic question is, would OCWEN approve a short sale on a house that has been vacant for 9 years? It was a single family primary residence before the owners defaulted in 2007 and moved out in 2009.…Continue
Started by Kathleen Sheridan. Last reply by Short Sale Superstars LLC Sep 12, 2016. 2 Replies 1 Like
We are doing a short sale on a tenant occupied duplex. One unit is vacant, the other is still occupied. Ocwen says to put $10,000 on the HUD as an incentive for the tenant.Does anyone have experience…Continue
Comment
I've closed a couple of Ocwen SS lately. While it's not a joy to work with them I'm not sure they are any worse than other players in the industry. They all fall WELL short in my opinion.
I have had a short sale with OCWEN on going for over 2 years! I will never take another OCWEN file again. I feel really bad for the homeowners. When they say "Helping Homeowners is what they do" the hair on my neck stands up!
I hope all states follow the lead of NY. OCWEN short sales are horrific and thier REO is not much better. Problem is that $150 Million is not even a slap on the wrist for these folks
Kevin - NY is doing a great job. Question is where are all the other States that let this abuse continue and none of those foreclosed home owners will receive a dime!
So this is a new one,
I have 2 files with Ocwen that are FHA and no one is able to Speak with me. They are saying that only one person is assisgned and we keep leaving voicemails and of course no one has responded in almost a month. I escalted to my contacts at ocwen who says they cant help either becasue ocwen has sectioned off all FHA loans into another department.
Anyone have experience with this? Any contacts for FHA ocwen files? help!
The demise of Ocwen is coming
http://www.housingwire.com/articles/32053-massive-msr-deal-between-...
Ocwen was just fines by the DOJ beacaue of back dating documents. So any dated paperwork that differs would not surprise anyone. What disgusts me is that if that were any of us we would be jailed, or license suspended.
Thom,
Thanks for posting this - I have actually started putting together some of my papers to close out my file and one of the things that appears repeatedly is that the documentation is dated minimally one to two weeks (sometimes MORE) prior to the date stamp on the envelope (I keep both) ...
Thanks again!
Ellen
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