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Ocwen short sale information
This group is for information, tips and solutions for OCWEN short sales.
Members: 648
Latest Activity: Mar 18, 2022
Ocwen Short Sale Information
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Fax for Third Party Authorization 1-407-737-6300
Fax for Short Sale package 407-737-6352 (updated August 2014)
email [email protected]
Short Sale direct phone 877-596-8580
Customer Service 800-746-2936
If you need to get in touch with the home retention dept that number as listed on the paperwork is 877.596.8580.
The hard ship package should be faxed to the home retention dept at 407-737-6352
[email protected] For short sale packages
The contact #: 800-746-2936 option 4 then option 9
If you can't locate the loan try Loss mitigation at 877-521-3698
FX for LOA: 866-501-1610 EM SS Pack to: [email protected]
FOR ESCALATION; Use sparingly......
[email protected] this should be where you start.
2nd escalation is Michael Rapp at the following email address [email protected]. as of 9-11-14
AND.....Ocwen's Ombudsman is a consumer advocate, they'll work with you to get issues resolved. Give them a call, they are super to work with. The first time I called them, they put me in touch with someone who got me an approval. I would call and email them: [email protected] Phone: 800-390-4656.
Ocwen Loan Servicing
P.O. Box 24737
West Palm Beach Florida 33416.
https://www.ocwencustomers.com/home.cfm
Ocwen Loan Servicing LLC - Servicing Transfer Information
Servicing Transfers to Ocwen
o Ocwen will honor all non-expired short sale approval letters issued by the prior servicer. An
approval letter reflecting the originally approved terms will be re-issued on Ocwen letterhead
when the loan is transferred .
o Short sales in process but not approved by the prior servicer will require an Ocwen short sale
package to initiate a new request .
o All Authorized Third Party information provided by the prior servicer will be uploaded as part
of the loan transfer process, so as to minimize disruption to the communication process.
Discussion Forum
Games that Ocwen plays
Started by Larry Sarlo. Last reply by HarryJohnson Mar 18, 2022. 18 Replies 0 Likes
first it was GMAC then serviced by Ocwen had to update the entire file, then ocwen took over the entire file and had to again update the entire file... then borrower was not qualified for HAFA then…Continue
Ocwen transferring all loans to PHH MOrtgage
Started by Jeffrey W Wolff. Last reply by Dean E Eshelman, CPA, CDPE, IRES Feb 7, 2019. 1 Reply 0 Likes
Just so everyone knows, Ocwen is in the process of transferring all their loans to PHH Mortgage, which I believe is a subsidiary to Ocwen.Major issues with this.JeffContinue
Will OCWEN approve shortsale on vacant home?
Started by Katie S.. Last reply by Katie S. Mar 22, 2018. 6 Replies 0 Likes
My basic question is, would OCWEN approve a short sale on a house that has been vacant for 9 years? It was a single family primary residence before the owners defaulted in 2007 and moved out in 2009.…Continue
OCWEN GIVING INVENTIVE PAYMENT TO TENANT
Started by Kathleen Sheridan. Last reply by Short Sale Superstars LLC Sep 12, 2016. 2 Replies 1 Like
We are doing a short sale on a tenant occupied duplex. One unit is vacant, the other is still occupied. Ocwen says to put $10,000 on the HUD as an incentive for the tenant.Does anyone have experience…Continue
Comment Wall
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Comment by Larry A Willard on October 17, 2011 at 3:37am
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First Ocwen short sale! WMLuck Can I get some assistance on State Side Contact have briefly spoken to India Cust.Serv. in India?
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Comment by Amy Summers on October 14, 2011 at 7:51am
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Short sale declined because borrower is current with payments (that was one reason). See the discussion "short sale denied" for details. Anyone had success getting around this one with Ocwen?
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Comment by Andy Morris on October 12, 2011 at 8:07am
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I just submitted 2 billion docs to ocwen. Immediately they send me a letter sorry we can't proceed unless closing costs are less than 8%. Problem is the back taxes alone or 4%. Commission is 6%. I can't tell whether they are telling me figure out a way to make sure Ocwen nets 92% of the purchase price or what they are counting as closing costs... The actual title costs are only 1.7%. There are no ansewres from anyone at Ocwen. Does anyone know exactly what Ocwen means by this? Does anyone no of any solutions here? The people you talk to at Ocwen are completely ignorant about what a closing cost even is and will ignorantly ask for the damnedist things...
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Comment by Janine Margaret Nielsen on September 28, 2011 at 8:31am
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Just closed my 1st first OCWEN SS. Received approval letter 16 days before TS, FHA buyer funded, recorded and wired 2 days before sale date. Title would not issue title insurance with the noted TS, got Joanne@OCWEN to email Title that they would not foreclose as long as we wired 2 days before. Of course OCWEN states that they will not postpone TS. Thank you to Joanne and Jesna at OCWEN for answering your phone and actually helping us close this successfully!
This was successful due to relationships and communication and not backing down when OCWEN says you can only talk to someone at the call center in India.
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Thanks Michael.
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Comment by Michael Hayley on September 22, 2011 at 10:39am
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Its only been a month! Give them the docs they asked for, confirm receipt and ask to move to the next step.
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I started the short sale process with Ocwen 8-25. They schedule a phone call every week to give me an update. After telling me they had all they needed every week, they then decided they needed some additional docs. At this point I am still dealing with India. Any suggestions at what point to try to escalate and to whom? Thanks.
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Comment by Ellen Dittman on August 31, 2011 at 5:28am
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Jennie, thank you. They also want the buyers parents bank statement, as they did a gift to the buyers. Quite invasive.
Thom, thank you. All I can say is good for them.
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Comment by Thom Colby CA Brkr 888-391-5245 on August 31, 2011 at 4:28am
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Just a note to think about.... OCWEN has their own Real Estate Brokerage Business!
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Comment by Jennie Blackburn on August 31, 2011 at 2:48am
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Ellen - I just experienced something similar. Owen kicked out our HAFA short sale, saying that we didn't give them buyer's proof of funds. I read our notes to them, stating that we sent the POF and called every day until we got confirmation of receipt and upload to their system. Turns out that the letter, on the buyer's bank's letterhead, proving sufficient funds for the purchase was not good enough. They ALSO needed a copy of the buyer's most recent bank statement.
Thom - I remember when Ocwen was THE WORST. Stories about Chase & Bank of America are nothing in comparison, partially because of the language and cultural barrier with negotiators in Bangalore. Since Ocwen services so many sub-prime and Alt-A loans, they were the first to get slammed with short sales. I think this explains why Ocwen is better - they have more experience and have had more time to develop systems to handle short sales. I think that's a big part of the reason BoA is so bad - flawed or inadequate systems.
Just a note...
In India, it is polite and appropriate to say "All the best" when saying goodbye or thanking someone for their help. People like people that are like them. You know - birds of a feather & all that. Helps to know something about India. I love Bollywood movies & ask the negotiator if he likes Priyanka Chopra or Kareena Kapoor.
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