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Ocwen short sale information
This group is for information, tips and solutions for OCWEN short sales.
Members: 648
Latest Activity: Mar 18, 2022
Ocwen Short Sale Information
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Fax for Third Party Authorization 1-407-737-6300
Fax for Short Sale package 407-737-6352 (updated August 2014)
email [email protected]
Short Sale direct phone 877-596-8580
Customer Service 800-746-2936
If you need to get in touch with the home retention dept that number as listed on the paperwork is 877.596.8580.
The hard ship package should be faxed to the home retention dept at 407-737-6352
[email protected] For short sale packages
The contact #: 800-746-2936 option 4 then option 9
If you can't locate the loan try Loss mitigation at 877-521-3698
FX for LOA: 866-501-1610 EM SS Pack to: [email protected]
FOR ESCALATION; Use sparingly......
[email protected] this should be where you start.
2nd escalation is Michael Rapp at the following email address [email protected]. as of 9-11-14
AND.....Ocwen's Ombudsman is a consumer advocate, they'll work with you to get issues resolved. Give them a call, they are super to work with. The first time I called them, they put me in touch with someone who got me an approval. I would call and email them: [email protected] Phone: 800-390-4656.
Ocwen Loan Servicing
P.O. Box 24737
West Palm Beach Florida 33416.
https://www.ocwencustomers.com/home.cfm
Ocwen Loan Servicing LLC - Servicing Transfer Information
Servicing Transfers to Ocwen
o Ocwen will honor all non-expired short sale approval letters issued by the prior servicer. An
approval letter reflecting the originally approved terms will be re-issued on Ocwen letterhead
when the loan is transferred .
o Short sales in process but not approved by the prior servicer will require an Ocwen short sale
package to initiate a new request .
o All Authorized Third Party information provided by the prior servicer will be uploaded as part
of the loan transfer process, so as to minimize disruption to the communication process.
Discussion Forum
Games that Ocwen plays
Started by Larry Sarlo. Last reply by HarryJohnson Mar 18, 2022. 18 Replies 0 Likes
first it was GMAC then serviced by Ocwen had to update the entire file, then ocwen took over the entire file and had to again update the entire file... then borrower was not qualified for HAFA then…Continue
Ocwen transferring all loans to PHH MOrtgage
Started by Jeffrey W Wolff. Last reply by Dean E Eshelman, CPA, CDPE, IRES Feb 7, 2019. 1 Reply 0 Likes
Just so everyone knows, Ocwen is in the process of transferring all their loans to PHH Mortgage, which I believe is a subsidiary to Ocwen.Major issues with this.JeffContinue
Will OCWEN approve shortsale on vacant home?
Started by Katie S.. Last reply by Katie S. Mar 22, 2018. 6 Replies 0 Likes
My basic question is, would OCWEN approve a short sale on a house that has been vacant for 9 years? It was a single family primary residence before the owners defaulted in 2007 and moved out in 2009.…Continue
OCWEN GIVING INVENTIVE PAYMENT TO TENANT
Started by Kathleen Sheridan. Last reply by Short Sale Superstars LLC Sep 12, 2016. 2 Replies 1 Like
We are doing a short sale on a tenant occupied duplex. One unit is vacant, the other is still occupied. Ocwen says to put $10,000 on the HUD as an incentive for the tenant.Does anyone have experience…Continue
Comment Wall
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Comment by Brent Innocenzi on November 2, 2011 at 3:34am
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+1 on Joanne Perez. She responded to my email within 15 minutes and got me an updated approval in less than 24 hours. Would of taken over a week without her help!
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Comment by Joe McDermott on November 1, 2011 at 6:33am
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Wendy, do you have a current number for the escalation team in Orlando? Going through normal channels for escalation just gets me someone else in India who can't make a decision. Is it through the number listed for Ron Ferris?
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Comment by Wendy Smith on October 20, 2011 at 3:31am
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Ocwen is out of control. The escalation team in Orlando were good to work with but somehow, either by Ocwen calculations or by a BPO agent on drugs, the file was rejected due to a $196,000 BPO on a house worth at best, $75k (severe settlement cracks) - oh yes, the BPO was supposedly a drive by.
A few months ago, I went thru all the motions to challenge a $115k drive by BPO without success.
There has to be some accountability. The investor is Deutsch as Trustee
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Comment by Kevin - Greenville, SC on October 18, 2011 at 5:26am
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you are right, the manager was way off with her citation of Section 7.4 -
I wonder if there is an updated handbook somewhere - that version doesn't have any of the 2011 revisions...
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Kevin, the incentive usually goes in the 500 block on page 1
page 2 is commission, title and transfer fees or doc stamps, recording, etc
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You would easily exceed 8% in most transactions just by commissions and the HAFA incentive.
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There is nothing in 7.4 regarding - https://www.hmpadmin.com//portal/programs/docs/hamp_servicer/mhahan...
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this may be old news to some but that 8% cap on closing costs pertains to Line 1400 on the HUD - Line 1400 may not exceed 8% of the sales price. (HAFA)
I haven't checked but this cap is supposedly found in Section 7.4 of the HAFA handbook.
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