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Ocwen short sale information

This group is for information, tips and solutions for OCWEN short sales.

Members: 648
Latest Activity: Mar 18, 2022

Ocwen Short Sale Information

 

 

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Ocwen Short Sale Package.pdf

 

Fax for Third Party Authorization 1-407-737-6300

 

Fax for Short Sale package 407-737-6352 (updated August 2014)

email [email protected] 

 

Short Sale direct phone 877-596-8580

 

Customer Service 800-746-2936

If you need to get in touch with the home retention dept that number as listed on the paperwork is 877.596.8580.


The hard ship package should be faxed to the home retention dept at 407-737-6352

[email protected]   For short sale packages

The contact #: 800-746-2936 option 4 then option 9

If you can't locate the loan try Loss mitigation at 877-521-3698

FX for LOA: 866-501-1610 EM SS Pack to: [email protected]

 

FOR ESCALATION; Use sparingly......

[email protected]  this should be where you start.

2nd escalation is Michael Rapp at the following email address [email protected]. as of 9-11-14

AND.....Ocwen's Ombudsman is a consumer advocate, they'll work with you to get issues resolved. Give them a call, they are super to work with.  The first time I called them, they put me in touch with someone who got me an approval.  I would call and email them: [email protected]    Phone: 800-390-4656.
Ocwen Loan Servicing
P.O. Box 24737
West Palm Beach Florida 33416.
https://www.ocwencustomers.com/home.cfm

Ocwen Loan Servicing LLC - Servicing Transfer Information

Servicing Transfers to Ocwen
o Ocwen will honor all non-expired short sale approval letters issued by the prior servicer. An
approval letter reflecting the originally approved terms will be re-issued on Ocwen letterhead
when the loan is transferred .
o Short sales in process but not approved by the prior servicer will require an Ocwen short sale
package to initiate a new request .
o All Authorized Third Party information provided by the prior servicer will be uploaded as part
of the loan transfer process, so as to minimize disruption to the communication process.

Discussion Forum

Games that Ocwen plays

Started by Larry Sarlo. Last reply by HarryJohnson Mar 18, 2022. 18 Replies

first it was GMAC then serviced by Ocwen had to update the entire file, then ocwen took over the entire file and had to again update the entire file...  then borrower was not qualified for HAFA  then…Continue

Ocwen transferring all loans to PHH MOrtgage

Started by Jeffrey W Wolff. Last reply by Dean E Eshelman, CPA, CDPE, IRES Feb 7, 2019. 1 Reply

Just so everyone knows, Ocwen is in the process of transferring all their loans to PHH Mortgage, which I believe is a subsidiary to Ocwen.Major issues with this.JeffContinue

Will OCWEN approve shortsale on vacant home?

Started by Katie S.. Last reply by Katie S. Mar 22, 2018. 6 Replies

My basic question is, would OCWEN approve a short sale on a house that has been vacant for 9 years? It was a single family primary residence before the owners defaulted in 2007 and moved out in 2009.…Continue

OCWEN GIVING INVENTIVE PAYMENT TO TENANT

Started by Kathleen Sheridan. Last reply by Short Sale Superstars LLC Sep 12, 2016. 2 Replies

We are doing a short sale on a tenant occupied duplex. One unit is vacant, the other is still occupied. Ocwen says to put $10,000 on the HUD as an incentive for the tenant.Does anyone have experience…Continue

Comment Wall

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Comment by Jessica Eisenhauer on December 6, 2011 at 4:48pm

@Wendy what's your email?? =)  Or please email me [email protected]

 

Comment by Wendy Smith on December 5, 2011 at 2:13pm

@Jessica - pls email me, I may have something that will help

Comment by Jessica Eisenhauer on December 5, 2011 at 12:49pm

I submitted a short sale packet on the 23rd of November.  It was just the normal short sale packet, but I included the 3K HAFA incentive on the HUD.  We are in WA and have a transfer sales tax of 1.78%.  I got a decline today because our closing costs were more than 8% of the purchase sales price.  My problem with that is HAFA allows agent commissions of 6% and with our transfer tax of 1.78% we are almost at 8% right there before any buyers closing costs or title and escrow fees...  The letter I got was automated and I would like to dispute this.  Have any of you got them to pay more than 8% of the purchase price towards closing costs.  (Total closing costs).  I have closed LOTS of short sales with other banks and have never had this issue...???

 

Comment by Estella Drake, CDPE on November 17, 2011 at 11:12am

Miracles do happen..the LA was able to obtain a 30 day hold on the TS and 10 days to close. Now we are talking!!! Just need to get the tenant and the seller to cooperate, ugh!!!

Comment by Estella Drake, CDPE on November 17, 2011 at 10:36am

From Sacramento: I represent the buyer and I received an approval from the listing agent this morning with a shocking date to close "48" hours!  The home is tenant occupied and we need to give them 24 hour notice, home inspection etc. My client could use 7 days, ugh!!! Trustee date set for the 23rd and I don't see why they cannot extend it? The home is 40k and if vacant they will have more to deal with.  Listing agent to escalate to Ron Ferris.  Anyone else out there getting the same crazy unrealistic time to close from Ocwen? Any tips?  I'm getting an extension of time out to the listing agent to see if this can help? Thank you

Comment by Wendy Smith on November 4, 2011 at 9:06am

I just deleted my previous post with Renee's number. 

Comment by Wendy Smith on November 4, 2011 at 9:05am

WOW!  I just received a call from Renee - I apologized profusely for posting her number.  I couldn't believe what she shared with me - people calling her with just off the wall questions...seriously?  Someone actually called her about a bankruptcy question! 

Good Grief!

Comment by Joe McDermott on November 4, 2011 at 5:35am

Use that number for Renee sparingly! She was not happy that I found her. She gave me an e-mail address of [email protected] to use for short sale problems. Once an agent is assigned a case #, then we get a direct line to speak to someone who supposedly knows how to help.

Comment by Amy Summers on November 3, 2011 at 10:53am

Thanks Wendy!

Comment by Amy Summers on November 3, 2011 at 6:39am

Wendy.  Like Joe, I would also like the number for the escalation team in Orlando.

Thanks.  If you would feel better emailing it, you can send to me at

[email protected]

 

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