I feel like I am arguing with a wall right now. I submitted a full package to OCWEN on December 14th. I received a nice confirmation of receipt on December 15th. I called on the 16th and answered a series of follow up questions. I was told to follow up on Friday the 18th, but before I could call, I had a short payoff approval in my inbox. Don't be envious. As I read the letter, I realized that the everything from the price to my 6% commission was approved. Everything sounded great until I reached the end of the letter when it says that OCWEN doesn't give up its right to go after the borrower for the balance (my client refinanced into this loan so it's recourse). Waseem, Geeta, Savio, and others all told me that "in most cases the balance is not collected," but none would put it in writing. Jim even called to "congratulate" me on my short sale approval! Harilal told me that a satisfaction letter would be sent out to the borrower 90-120 days after the short sale closed relieving her of any unpaid balance. The problem is that none of them will put it in writing, nor will they make any changes to the letter. I have explained that it must be reported with a zero balance at closing, or there is no incentive for the borrower to do it. I've asked for a manager three times, reached voice mail each time, and never received a call back. I even tried demanding to speak to a person in the US whose first language is English, but he wouldn't transfer me! What is next? Any thoughts or suggestions would be appreciated, but I don't think I can call the Home Retention department again!!!

Views: 88

Replies to This Discussion

I've found that I can ask for supervisors, demand, explain...all to no avail. Bottom line is the home sellers entered a contract with the lender long before I ever came along, so the lender calls the shots. The incentive for your home owner is that they are avoiding foreclosure by doing the short sale. The lender may "reserve the right" to pursue the deficiency, and may never do it or maybe they will...no one knows. In my state they have 20 years to reserve that deficiency. This is one of the potential consequences of a short sale and it needed to be explained to the homeowners.
Not to disagree with you, but I believe that your overall attitude is a little off kilter.

The bottom line is not the contract that was entered into between the lender and the homeowner, it boils down to this:

Who has the money and who doesn't! Wouldn't you agree with me on this scenario for isntance:

Let's setup this scenario:

HO buys a house for $200k, HO does not maintain property, foreclosures and crime bring the area home values down, along with the decline of lending, and now let's say that now the house is not worth to average investors/other smart home buyers $75k. We negotiate with the bank and now the bank has a deficiency of $125k off of the original note. Now I do not know if you are aware of this but when a lender, lends money they put away 3-6 times that amount in an account, unseen and un-touched by the mainstream. (depending on the lender)

Now, doesn't $75k (negotiated) plus $600k, totaling $675k sound a lot better to the vault of a bank all at once then $200k over the next 30 years? Plus when they foreclose they must go through all of that, pay realtor fees, attorney fees, insurance, hazard insurance, keep the grass cut, zoning violations, declining depression of market value, repairing eventual vandalism, BPO's, appraisals, paying a department to field calls for REO negotiation, the costs can become astronomical and can escalate out of control. It makes FISCAL sense to short sale and not chase down deficiency judgement. Lenders who leave the hole open in the approval letter for deficiency judgement are setting themselves up for failure and are not being realistic. The reason for the short is to bust free, and become a good customer once again. Making and keeping good customers is the ultimate goal of any all legitimate banking institutions.

Letting the lender call the shots is misguided and confused. We create the rules and we change the rules of the game when we see fit. The lender at this point is just a detail that we have to contend with. Basically lenders are children who we must place candy in the right place and the right color, taste, texture in order to facilitate the short. (Note: At this point in time, lenders are shaking in their boots keeping their heads above water)

Learning to step outside of our comfort zones and realizing that we have no duty to any lenders whatsoever for any reason, is paramount. The sooner we learn this, the sooner the country will pull out of the housing crisis that we are still in, believe it or not.

I mean all of this to be constructive and not destructive.

Smitty said:
I've found that I can ask for supervisors, demand, explain...all to no avail. Bottom line is the home sellers entered a contract with the lender long before I ever came along, so the lender calls the shots. The incentive for your home owner is that they are avoiding foreclosure by doing the short sale. The lender may "reserve the right" to pursue the deficiency, and may never do it or maybe they will...no one knows. In my state they have 20 years to reserve that deficiency. This is one of the potential consequences of a short sale and it needed to be explained to the homeowners.
Brian, you're comparing a short sale to a foreclosure. His issue was the deficiency wasn't waived. My point is the homeowner and buyer can enter a contract for purchase, but it is the lender who holds the final cards and say over whether or not they will forgive the deficient amount. NO ONE can gaurantee that every short sale will come back with a zero deficiency, unless there is some sort of side deal with a higher up at some lender (which is WAY too far fetched) -

The most important thing you can do for a homeowner is educate them that you'll do your BEST to get a zero deficiency and let them know there could be OTHER outcomes, such as a promisary note or "right to pursue" a deficiency, which is just that...they are reserving the right, and doesn't necessarily mean they will.

Trust me, IMO short sales are a WAY better option than foreclosure, so I'm not sure why you were comparing the short sale to the foreclosures, but what I was trying to state was the lender calls the shot on whether or not the homeowner walks away with 0 debt or a deficiency. Believe me, if I called the shots as opposed the lender, no homeowner I work with would ever have a deficiency.

Brian Peters Jr said:
Not to disagree with you, but I believe that your overall attitude is a little off kilter.

The bottom line is not the contract that was entered into between the lender and the homeowner, it boils down to this:

Who has the money and who doesn't! Wouldn't you agree with me on this scenario for isntance:

Let's setup this scenario:

HO buys a house for $200k, HO does not maintain property, foreclosures and crime bring the area home values down, along with the decline of lending, and now let's say that now the house is not worth to average investors/other smart home buyers $75k. We negotiate with the bank and now the bank has a deficiency of $125k off of the original note. Now I do not know if you are aware of this but when a lender, lends money they put away 3-6 times that amount in an account, unseen and un-touched by the mainstream. (depending on the lender)

Now, doesn't $75k (negotiated) plus $600k, totaling $675k sound a lot better to the vault of a bank all at once then $200k over the next 30 years? Plus when they foreclose they must go through all of that, pay realtor fees, attorney fees, insurance, hazard insurance, keep the grass cut, zoning violations, declining depression of market value, repairing eventual vandalism, BPO's, appraisals, paying a department to field calls for REO negotiation, the costs can become astronomical and can escalate out of control. It makes FISCAL sense to short sale and not chase down deficiency judgement. Lenders who leave the hole open in the approval letter for deficiency judgement are setting themselves up for failure and are not being realistic. The reason for the short is to bust free, and become a good customer once again. Making and keeping good customers is the ultimate goal of any all legitimate banking institutions.

Letting the lender call the shots is misguided and confused. We create the rules and we change the rules of the game when we see fit. The lender at this point is just a detail that we have to contend with. Basically lenders are children who we must place candy in the right place and the right color, taste, texture in order to facilitate the short. (Note: At this point in time, lenders are shaking in their boots keeping their heads above water)

Learning to step outside of our comfort zones and realizing that we have no duty to any lenders whatsoever for any reason, is paramount. The sooner we learn this, the sooner the country will pull out of the housing crisis that we are still in, believe it or not.

I mean all of this to be constructive and not destructive.

Smitty said:
I've found that I can ask for supervisors, demand, explain...all to no avail. Bottom line is the home sellers entered a contract with the lender long before I ever came along, so the lender calls the shots. The incentive for your home owner is that they are avoiding foreclosure by doing the short sale. The lender may "reserve the right" to pursue the deficiency, and may never do it or maybe they will...no one knows. In my state they have 20 years to reserve that deficiency. This is one of the potential consequences of a short sale and it needed to be explained to the homeowners.

RSS

Members

© 2024   Created by Short Sale Superstars LLC.   Powered by

Badges  |  Report an Issue  |  Terms of Service

********************************** like buttons ************************